Case Manager ORC OAHU (Full-time)

Established in 1899, Child & Family Service (CFS) is a community-based organization with a mission of strengthening families and fostering the healthy development of children. CFS has been a fierce advocate for children and families in the midst of social injustices and inequalities.  Our statewide support, counseling, and therapeutic programs help individuals and families heal from trauma, prevent abuse and neglect, and can break the cycle of generational poverty.

MISSION STATEMENT

Strengthening families and fostering the healthy development of children.

OUR VISION

Healthy, thriving individuals and families building strong, multicultural communities across generations.

OUR VALUES

HOPE values: Humility, Ownership, Perseverance, Engagement

We offer an extensive array of benefits for our employee including paid time off, preventative health care paid time off, birthday floating holiday, volunteer floating holiday, 16 Paid Holidays in a Year (17 in an Election Year), Medical/Dental/Vision/RX plans, Out-out incentive, 401(k), flexible spending plans, & more.

Come join Child & Family Service and help us serve thousands in our communities! 

SUMMARY OF DUTIES

The Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer- support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the clinical team in understanding resources and needs within the clinic community. The Case Manager enrolls clients into care and administers suicide risk and other measures and is estimated to support up to 250 clients/year or 70 clients at a time (based on expected utilization levels).

EDUCATION AND TRAINING REQUIREMENTS

• Four-Year College Degree from a school accredited by a recognized accrediting agency
• Other (Specify):

  Degree in Social Work, Sociology, Psychology or related field required. 

• Master’s Degree preferred.

EXPERIENCE

• Over one year, up to and including two years.
• 1+ year’s case management experience, 3+ years case management preferred
• 2+ years in a customer service focused environment

SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Knowledge of/ experience working with local social service, public health, and VSO organizations and resources.
• Experience working with a military or veteran population (Preferred)
• Must demonstrate leadership capacity and ability to foster team building and a supportive, flexible environment.
• Excellent written and oral communication skills.
• Must be highly organized, detail oriented, and reliable.
• Experience in the Department of Veterans Affairs or Department of Defense Clinical training in a military- or veteran specific academic graduate program
• Ability to communicate clearly and effectively via oral or written means.
• Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations.
• Ability to remain calm and maintain self-control during difficult circumstances and emergencies. Ability to adapt to change. Ability to respond in a professional manner in all situations.
• Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus.
• Ability to think analytically and evaluate the impact of case management recommendations.
• Ability to set work priorities and to evaluate and create solutions to work related problems.
• Ability to maintain boundaries.
• Strong math skills. Ability to assist veterans in developing a budget.
• Ability to diffuse and navigate through stressful situations & potential threatening behaviors for veterans or their families.
• Ability to persuade clients to make appropriate life decisions.
• Knowledge of case management services and community resources

OTHER POSITION REQUIREMENTS

• This job requires a valid Hawaii driver's license, a clear driver's abstract, and willingness to travel in personal vehicle on an as- needed basis throughout the island 
• This job requires a valid Hawaii driver's license, a clear driver's abstract, and use of personal vehicle to transport participants, as needed, as well as a willingness to travel in personal vehicle on an as-needed basis throughout the island.
• This position is subject to a criminal background investigation and continued employment is contingent on a record clear of convictions

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At Child & Family Service, we are proud to be an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, veteran status, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We apply this to all aspects of employment, including, but not limited to, recruiting, hiring, promotion, transfer, leave of absence and termination.