Website:
rpstrativaglobals.com
Job details:
Chief Operating Officer / Operations Head – Full Business Operations
Location: Remote | Experience: 8–12+ years | Reports to: Leadership
About the Role
This is not a hiring role, an HR role, or a sales role — it's all three, plus everything else it takes to run the business day-to-day. We're looking for someone who can take full operational ownership: build and manage a large workforce (500+ interns across functions), ensure every revenue-generating and delivery function is performing, and be the single point of accountability for how the business runs, end to end.
What you'll own
Talent & Workforce
- End-to-end hiring and continuous onboarding of interns at scale (500+), across all functions, on a rolling basis to offset attrition
- Building a tiered leadership structure underneath (team leads, function heads) so no function is unmanaged, regardless of headcount
- Training systems and SOPs for every function, so quality doesn't depend on any one person
HR / Candidate Conversion
- Oversight of the HR/sales function that talks to candidates — ensuring conversations are happening, quality is high, and conversions (sales) are actually closing
- Monitoring conversion metrics and fixing the pipeline when numbers drop, not just reporting them upward
Sales / Business Development
- Oversight of sales interns responsible for sourcing IT projects and clients — making sure outreach is happening, pipeline is being built, and deals are progressing
- Ensuring this function is generating real business, not just activity
General Business Operations
- Acting as the operational backbone of the company — whatever the business needs to run smoothly on a given day, this person identifies it and either handles it or assigns it
- Flagging risks (people, process, legal, financial) before they become problems, and fixing operational gaps proactively rather than waiting to be told
- Regular reporting to leadership on overall business health — not just one function, but the whole operation
What we're looking for
- 8–12+ years of experience running full business operations or a business unit — not managing a single team or department, but owning multiple functions simultaneously
- Proven experience scaling and managing large workforces (200+), ideally across hiring, sales, and delivery functions together
- Strong track record of building process/SOPs from scratch and holding teams accountable to them
- Comfortable owning revenue-linked outcomes (conversions, sales closed, projects sourced) — not just people-management metrics
- Background running operations at a BPO, EdTech, staffing firm, or high-growth startup where one person had to hold multiple functions together is a strong plus
- A generalist operator mindset — someone who doesn't say "that's not my function" when something in the business is broken
Note to applicants: This is a COO/Business Head-level operating role, not a departmental manager position. We need someone who has run an entire business (or a major chunk of one) before, across hiring, HR, sales, and delivery — not someone who has only owned one slice of it.
Click on Apply to know more.