Events Staff

We are currently looking for a Part Time 38 Events Staff to join our team located at Riverwind Casino.

Summary:
Conduct sales of special events and concerts being held at the facility or offsite company events, assisting in set up of areas prior to event.

Responsibilities:
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Communicates with other team members, departments, guests and management
- Shares general and important information
- Listens to others
- Follows divisional, departmental and organizational protocols
* Assist in set-up, preparation, provide support for all special events
- Provides support in set up, table ware preparation, serving, running errands, breakdown, cleanup and post event wrap up
- Provides support in offsite events including but not limited to, preparation, set up, running errands, answer questions, interact with guest, handing out promo items, clean up
* Process ticket sales from patron via multiple communication styles providing confirmation when necessary
- Takes patron's name, payment and winning experience car number when applicable
- Provides ticket or confirmation number for ticket retrieval if confirmation number has been assigned in absence of producing a ticket
* Provide assistance and information about upcoming events held in venue
- Works with Player Development Guest Services department in determining seats that have been assigned to high-end players
- Ensures correct coordination for all tickets available and that tickets have been accounted for correctly
* Assists patrons inside venue with various outlets of entertainment options
- Assists patrons to find assigned seats
- Assists with crowd flow during concert intermission
- Directs patrons to dining, various gaming options, entertainment, restrooms and any additional services provided by the facility
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to handle difficult customers and situations
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Ability to multitask
* Must be friendly with an outgoing personality
* Works well within a team
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:
Essential:
* Ability to pass cashier training and auditions
* Basic Computer skills
* Must be familiar with the Microsoft Office Suite of products
* Accurately type 25 words per minute

Experience:


Nonessential:
* No prior experience required

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check
* Standard Driver's License

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Casino
* High traffic area where people may congregate
* Poor ventilation
* Sometimes bend, kneel, stoop, push, reach
* Sometimes work at heights
* Sometimes lift and or carry up to 25 lbs
* Standing up to 75% of shift
* May work day shift
* May work evening shift
* Must be flexible with work schedule
* May work holidays
* May work night shift
* May work weekend shift

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation.  It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values
Mission:
*To enhance the overall quality of life of the Chickasaw people.
Vision:
*To be a nation of successful and united people with a strong cultural identity.
Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork

Provides government services and operates diversified commercial business enterprises.