Opening Front of House Operations Supervisor (external)

Opening Front of House Operations Supervisor (external)

Pay Range: $19-$21/hour

Vision: 

The Opening Operations Supervisor is a full-time leadership role responsible for guiding team members throughout opening - 2 PM hours of operation. This position oversees either the kitchen or hospitality areas and ensures smooth transitions during both opening shifts.

The Operations Supervisor leads by example—supporting team members, serving guests, and managing operations from start to finish. They are accountable for executing systems that uphold our commitment to delivering a Stream of Remarkable Experiences through exceptional organization, consistent execution, and genuine care.

By leading team with integrity and purpose, the Operations Supervisor ensures both guests and team members receive a truly REMARKable experience every shift

Critical Success Factors: Talent, Leadership, and Customer Experience  

Responsibilities:

1. Ensure shifts are run efficiently Monday-Saturday 

2. Continuously improve and innovate shift supervision

3. Training and developing newly hired and current team members

4. Communication with other Shift Leaders

5. Leading the team in providing a remarkable experience for guests 

6. Assigning team members to their daily tasks and goals 

7. Holding themselves and team members on their shift accountable to the BASICs

8. Ensuring that we meet our labor and SOS goals

Performance Metrics: 

1. CEM Score

2. Speed of Service

3. Labor Productivity 

Work schedule

• 8 hour shift
• Weekend availability

Supplemental pay

• Bonus pay

Benefits

• Paid time off