Assistant Manager FOH
This Assistant Front of House (FOH) Manager position focuses on operational leadership, guest services, and team development. Responsibilities include managing daily shifts (open/close), mentoring staff, enforcing food safety, and handling cash procedures, alongside delegating tasks and communicating with upper management to ensure smooth, efficient restaurant operations.
Key Responsibilities
- Shift Management & Operations: Oversee daily FOH operations, including opening/closing the restaurant, running breaks, managing transitions, and ensuring compliance with food safety and health regulations.
- Team Leadership & Training: Train, mentor, and schedule team members, providing in-the-moment feedback, coaching, and assigning daily/weekly cleaning tasks.
- Guest Experience & Communication: Resolve guest questions and complaints professionally, act as the Manager on Duty (MOD), and communicate effectively with Directors.
- Financial & Administrative Tasks: Verify opening cash, prepare cash drawers/belts, verify $50/$100 bills, and log phone calls/catering orders via the nation app.
- Operational Support: Provide PIN verification for cashiers, manage POS systems, and ensure the team is "ready for transitions".
Qualifications
- 1+ years of leadership/supervisory experience in hospitality, quick service, or casual dining preferred.
- Proven ability to train, mentor, and build teams.
- Strong communication and multitasking skills in high-volume environments.
Physical and Scheduling Demands
- Must be able to work a flexible schedule, including days/ nights, and weekends.
- Ability to work in a fast-paced environment.
Work schedule