Clinic Administrator II

Job Summary:

 Serves in the top leadership and management position in a tribal health clinic that provides ambulatory care and community health services.  Provides leadership in the clinic, community, and Cherokee Nation Division of Health Services.  Provides overall management of the assigned clinic, assures that patient needs are met in a professional, friendly, caring, and culturally appropriate manner.  Responsible for compliance with laws, regulations, policies and accreditation standards.

Job Duties:

Routine duties shall include providing health care services to individuals eligible for services in accordance with the self-governance compact and funding agreement between the Cherokee Nation and the United States executed under the authority of the Indian Self-Determination and Education Assistance Act. Serves in the top leadership and management position in an Indian health clinic that provides ambulatory care and community health services. Coordinates activities in the clinic and system-wide that promote the mission, vision, and management objectives of the tribe and the Division of Health Services. Assures that patient needs are met in a timely, professional, friendly, caring, and culturally-appropriate manner. Coordinates development of clinic-specific procedures to carry out the system-wide policies. Advocates for community-based disease prevention and health promotion activities.  Identifies and fosters ways to improve communications and coordination within the communities served by the clinic. Handles patient complaints and incidents by gathering information, analyzing the situation, making a determination, implementing results, recording the process and tracking for patterns. Takes actions necessary for the clinic to be in compliance with applicable policies and procedures, laws and regulations and guidelines set by funding agencies. Assures that clinic meets all standards for accreditation. Prepares, analyzes and maintains all required program records and reports. Coordinates staffing and scheduling for the clinic as a whole, promotes staff development, and empowers staff to provide excellent patient care. Schedules clinic hours and activities to maximize services to patients and assures that staff meets regularly to coordinate activities and improve patient care. Assures that staff has the necessary training, equipment, supplies, guidance, and support to provide state-of-the-art health care. Takes actions necessary for clinic performance to be consistent with benchmark standards for staffing, productivity, scheduling, triage, and patient flow. Performs supervisory duties in accordance with Cherokee Nation Human Resources Policies and Procedures and any other applicable rules, regulations, and guidelines. Coordinates, designs and delegates activities and functions to appropriate staff.  Provides direction to subordinate management and staff in matters of departmental operations. Coordinates coverage when there are vacancies in the clinic. Assists in recruitment of clinic staff. Manages the environment to promote high-quality patient care. Assures that the clinic facility and equipment are maintained in a safe and clean manner according to established standards and that the clinic environment is pleasant for patients and employees. Ensures that safety and security are maintained and the laws are upheld, including laws and policies regarding patient confidentiality. Provides financial management for the clinic. Prepares, monitors and analyzes annual clinic budget. Authorizes expenditures consistent with the approved budgets and any applicable guidelines of funding agencies for the assigned budgets. Conducts clinic supply cost analysis and works with the tribal acquisition process to obtain the best products at the lowest costs. Monitors revenues and coordinates activities to enhance revenue generation. Provides leadership in the Cherokee Nation Division of Health Services. Serves as a member of the Quality Improvement Council and other system-wide teams. Participates in policy analysis, budget analysis, and planning activities. Provides leadership to develop new programs. Investigates problems and provides solutions. Represents the Cherokee Nation in meetings at the regional, area and national levels. Serves as Acting Executive Director of the Division of Health Services when requested. May be assigned additional duties as the Senior Clinic Administrator.  Senior Clinic Administrator will report to the Deputy Executive Director of Internal Operations. Duties as Senior Clinic Administrator include, but are not limited to the following: Oversees health centers to ensure compliance with applicable policies and procedures, laws and regulations. Takes actions necessary to ensure health centers are compliant with applicable policies and procedures and guidelines set by funding agencies. Provides or arranges coverage for the Clinic Administrators as needed. Holds monthly meetings with Clinic Administrators to update status and provide guidance. Coordinates activities in the rural health centers that promote the mission, vision, and management objective of the tribe and the Division of Health Services. Assures that health centers meet all standards for accreditation. Prepares, analyzes and maintains all required program records and reports. Implements long-term operation and financial strategies with a primary focus on building efficiency and providing service excellence. Assures that the health centers and equipment are maintained in a safe and clean manner according to established standards and that the health center environments are pleasant for patients and employees. Ensures that safety and security are maintained and the laws are upheld, including laws and policies regarding patient confidentiality. Audits health centers to ensure compliance and a 365-days-a-year “survey ready” health center. Works with clinic administrators to prepare, monitor, and analyze health center budgets. Authorizes expenditures consistent with the approved budgets and any applicable guidelines of funding agencies for the assigned budgets. Conducts health center supply cost analysis and works with the tribal acquisition process to obtain the best products at the lowest cost. Monitors revenues at health centers and coordinates activities to enhance revenue generation. Other duties may be assigned.

 

SUPERVISORY RESPONSIBILITIES

Direct supervision of up to ten (10) employees.  Manages the overall direction, coordination, and evaluation of eighty-one (81) to one hundred thirty -five (135) employees in the clinic.

 

Qualifications:

EDUCATIONAL REQUIREMENT 

Bachelor's degree from 4-year college or university in Health Administration, Public Relations, Management, or related Health field; no substitutions. Prefer Master’s degree.

 

EXPERIENCE REQUIREMENT

An additional three years of experience in health administration with at least two years being in a managerial position is required.

 

COMPUTER SKILLS

An individual should have knowledge of Database software; Human Resource systems; Internet software; Order processing systems; Spreadsheet software and Word Processing software.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating. 

 

OTHER SKILLS AND ABILITIES

Must have a working knowledge of computers.  Must have excellent interpersonal skills and be able to communicate with people at all levels of education and possess the ability to lead meetings with employees and community members. Must have excellent reasoning ability to be able to analyze personnel and staffing issues and patient complaints, as well as be able to project trends and future needs, plan and organize resources,  and provide quality assurance. Must also possess excellent verbal and written communication skills and have the ability to read and interpret financial reports and data related to health services and status.

 

OTHER QUALIFICATIONS

Employee must not and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG’s Cumulative Sanction Report, or the GSA’s List of Excluded Providers, or listed on the OIG’s List of Excluded Individuals/Entities (LEIE).

 

Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times. Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information.

 

PHYSICAL DEMANDS   

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand and walk; and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Sovereign tribal government providing healthcare and public services.