VMax Wellness
Website:
vmax.fit
Job details:
Job Title: Chat Support Intern (Social Media & Customer Engagement)
Location/Mode: Remote (Work From Home)
Job Type: Full-time (Night Shift)
Experience: Freshers
Key Responsibilities
- Monitor and respond promptly to direct messages, comments, and reviews across Instagram, Facebook, YouTube, and Google Business Profile.
- Engage with the online community in a friendly, professional, and brand-aligned manner.
- Answer customer queries related to health, nutrition, fitness, and services using knowledge and available resources.
- Build meaningful conversations that encourage users to submit enquiry forms and become potential leads.
- Handle customer concerns efficiently and escalate complex issues to relevant internal teams.
- Maintain quick response times during the assigned shift to ensure an excellent customer experience.
- Track recurring customer questions and share insights with marketing and operations teams.
- Ensure all interactions follow the brand's tone of voice and communication guidelines.
- Support community engagement initiatives to increase customer satisfaction and brand loyalty.
Required Skills & Qualifications
- Educational background in Nutrition, Dietetics, Health Sciences, Life Sciences, or related fields is preferred.
- Excellent written and verbal English communication skills.
- Strong interpersonal skills with a customer-centric mindset.
- Good understanding of social media platforms (Instagram, Facebook, YouTube, Google Business Profile).
- Ability to handle multiple conversations simultaneously with accuracy and professionalism.
- Strong problem-solving and organisational skills.
- Comfortable working independently in a remote environment.
- Willingness to work night shifts.
- Punctual, reliable, and committed to prompt customer interactions.
Skills: communication,felxibility,empathy
Click on Apply to know more.