Website:
magnumgroup.co.in
Job details:
Company Description Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified organization with a workforce of over 2,000 team members. The company provides BPO-BPM services, multi-channel contact centers (voice, non-voice, email, chat, inbound, outbound), HRO, IT solutions, utility and security management, and operations and maintenance. With 1,200+ operational call center seats, Magnum Group supports clients across telecom, e-governance, infrastructure, and e-commerce, serving both government and private sectors. Its security division deploys more than 1,500 trained personnel across MP, delivering manpower, administration, and safety solutions. Magnum Group’s vision is to be a preferred partner in BPO, O&M, utility, and security services, with a mission to drive productivity and measurable value for clients.
Role Description This is a full-time, on-site Chat Support Executive role based in Bhopal. The Chat Support Executive will handle real-time customer queries via online chat, providing accurate, clear, and polite responses within defined turnaround times. Responsibilities include understanding customer issues, troubleshooting basic problems, escalating complex cases to relevant teams, and maintaining detailed conversation logs in the system. The role involves following standard operating procedures, adhering to data security and confidentiality guidelines, and meeting performance metrics such as response time, quality scores, and customer satisfaction. The Chat Support Executive will also collaborate with supervisors and peers to share feedback, suggest process improvements, and participate in periodic training to stay updated on products, services, and tools.
Qualifications
- Strong Communication and customer service skills, with the ability to write clear, concise, and professional responses in English and, where relevant, local languages.
- Administrative Assistance and Executive Administrative Assistance skills to manage chat queues, update records accurately, and follow structured processes and workflows.
- Clerical Skills for data entry, documentation, basic reporting, and maintaining organized digital records of customer interactions.
- Phone Etiquette and general contact center etiquette to support occasional voice interactions, callbacks, or escalations when required.
- Basic computer literacy, familiarity with chat platforms/CRMs, and the ability to learn new tools quickly.
- Minimum high school diploma; a bachelor’s degree in any discipline is an advantage.
- Prior experience in BPO, customer support, or chat/email support is preferred but not mandatory; freshers with strong communication skills are encouraged to apply.
- Ability to work in shifts, maintain professionalism under pressure, and collaborate effectively in a fast-paced, process-driven environment.
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