Chat Support Executive

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Job details:
Key Responsibilities

• Handle customer queries via Email and Live Chat
• Provide accurate information about products, services, and policies
• Resolve customer complaints in a professional and timely manner
• Maintain proper documentation of customer interactions
• Ensure high customer satisfaction and quality standards
• Follow company guidelines and compliance policies
• Meet daily productivity and response time targets
  
  

Required Skills

• Excellent written communication skills in English
• Good typing speed and grammar knowledge
• Basic computer knowledge (MS Office, CRM tools)
• Strong problem-solving skills
• Ability to handle multiple chats simultaneously
• Customer-focused and patient attitude
  
  

This job is provided by Shine.com Click on Apply to know more.