Dev Technosys- CMMI Level 3
Website:
devtechnosys.com
Job details:
We are looking for a Chat Support Executive (Fresher) who has good written communication skills and a customer-focused attitude. The candidate will be responsible for handling customer queries through chat, providing timely resolutions, and ensuring a smooth support experience. This role is ideal for freshers who are eager to start their career in customer service and client communication. Key Responsibilities Handle customer queries and concerns via live chat / messaging platforms Provide accurate information about products, services, or processes Resolve basic customer issues or escalate complex cases to the concerned team Maintain professional and polite communication with customers Ensure timely responses and high customer satisfaction Record and update customer interactions in the system Follow company guidelines, scripts, and support processes Coordinate with internal teams when required for issue resolution Required Skills Good written English communication skills Basic computer knowledge and typing speed Ability to understand customer concerns and respond professionally Positive attitude and willingness to learn Basic knowledge of MS Office / Google Sheets / CRM tools is a plus Ability to work in a team environment Problem-solving mindset and patience while handling queries Eligibility Criteria Graduate / Undergraduate can apply Freshers are welcome Candidates with customer service, BPO, or chat process internship experience will have an added advantage Preferred Qualities Strong interpersonal skills Quick learner Responsible and punctual Customer-centric approach Ability to multitask in a fast-paced environment
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