Care Strategy & Operations Associate

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About The Role

Charlie Health is looking for a highly motivated and detail-oriented Care Strategy Associate to support the planning, execution, and analysis of key initiatives across our Care and Admissions teams. This is a unique opportunity to work cross-functionally across clinical, operational, and product teams at a fast-paced mental health startup. You’ll play a critical role in helping us hit our goals, improve care delivery operations, and support major strategic projects. If you’re analytical by nature and excited to apply your analytical skills to important problems, this could be the perfect role for you.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Support the execution of strategic initiatives across our Admissions and Care Delivery teams, including hiring, retention, performance management, and workflow operations
• Assist in identifying and addressing operational inefficiencies through data analysis and process improvement recommendations
• Coordinate cross-functional efforts to support key business priorities, collaborating with internal teams to ensure effective execution
• Contribute to initiatives aimed at reducing administrative burden for care teams, including documentation improvements and communication workflow updates
• Participate in vendor evaluations to help improve the client experience
• Own and maintain weekly and monthly KPI reporting to track team performance and surface insights for leadership
  
  

Requirements

• Bachelor's degree in Business, Finance, Economics, or similar analytical subject area
• 3+ years of experience in a data-heavy work environment (e.g. finance, consulting, etc.)
• Highly proficient in Microsoft Excel
• Strong analytical and strategic thinking skills; able to proactively identify issues and implement data-driven solutions
• Exceptional ownership mindset with the ability to independently manage high-impact projects
• Comfortable communicating across stakeholders and driving alignment in cross-functional environments
• Experience with Tableau and/or SQL is preferred but not required
• Exceptional organizational and project management skills, and strong attention to detail
• Ability to thrive in a fast-paced, high-growth startup environment
• Work authorized in the United States and native or bilingual English proficiency
• Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office
  
  

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $106,000 and $130,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $106,000 and $143,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.
  
  

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.