Analyst / Associate Sales Ops

As a member of the Growth Strategy team you will have the opportunity to influence and impact key growth initiatives at Charlie Health. Whether you are interested in go-to-market strategies or improving operational efficiencies in high growth provider businesses, this role will give you the opportunity to lead cross-functional projects that will have a profound impact on the organization. We expect that you will be low-ego, eager to join a fast-paced company, hungry to learn, and able to work independently. In this role, you will be given an exceptional level of autonomy and responsibility, but it is expected that this individual will "think like an owner" and commit themselves to Charlie Health's success. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Sales Operations Support: Track and analyze hiring metrics to ensure targets are met and optimize recruitment strategies Use data to determine where to hire reps based on market trends, demand, and historical performance Provide insights on territory planning and rep distribution to maximize efficiency and impact Support process improvements to enhance team performance and streamline hiring workflows Process Optimization: Analyze customer acquisition data to assess the effectiveness of go-to-market strategies Support the implementation of best practices to improve lead generation and conversion Assist in developing frameworks to test new outreach strategies and measure their impact Contribute to initiatives aimed at increasing rep productivity and reducing customer acquisition costs Data Analysis and Reporting: Develop and maintain reports and dashboards using SQL and Tableau to track Outreach team performance Analyze sales trends and KPIs to identify areas for improvement Provide data-driven insights to help optimize sales operations Sales Forecasting and Planning: Support the Growth Strategy and Finance teams by analyzing data for admission forecasts and sales planning Assist in setting Outreach targets and goals based on market trends and company objectives Sales Technology & Tools: Help manage and optimize sales technology tools to improve efficiency Assist in identifying and recommending system enhancements based on business needs Cross-Functional Collaboration: Work with teams across Marketing, Finance, and Clinical Operations to ensure data consistency and strategic alignment Provide analytical support to enhance collaboration between Sales Operations and other teams

Charlie Health offers personalized treatment programs for mental health and substance use disorders for teens, young adults, and families. Their team uses evidence-based, comprehensive treatment plans and provides support through group, individual, and family therapy for sustainable healing.