At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
This Specialist role provides daily operational support for retirement plan administration, ensuring accurate and timely processing in compliance with ERISA regulations and Schwab policies. The position partners closely with internal teams and external service providers, exercising judgment, initiative, and strong customer focus to resolve issues and improve service quality.
What you’ll do:
- Process and support daily retirement plan administration activities, including trading, fund changes, portfolio rebalances, price corrections, stock and earnings allocations.
- Analyze assigned plans to ensure accuracy, timeliness, and adherence to ERISA rules and Schwab policies.
- Make independent decisions within established guidelines, escalating issues as appropriate.
- Build strong relationships with internal and external partners to research and resolve complex inquiries.
- Monitor workflow to ensure daily work is completed on time and escalate capacity or risk issues to management.
- Provide operational expertise and guidance by identifying solutions to process issues and recurring problems.
- Resolve escalated client or servicing partner issues.
- Contribute to departmental projects, including implementation of new systems or process improvements.
- Identify opportunities to improve service quality, productivity, and expense management.
- Support team effectiveness through knowledge sharing and routine constructive feedback.