Customer Success Associate

As a Customer Success Associate at Chargebee, you will be responsible for assisting our customers in maximizing the value they get from our platform. You will work closely with our customers to understand their needs, provide tailored solutions, and ensure a seamless onboarding and ongoing support experience. Your primary focus will be on driving customer satisfaction, retention, and expansion. Key Responsibilities: - Provide exceptional customer service and technical support to our customers - Assist customers with onboarding, configuration, and troubleshooting - Proactively identify and address customer pain points and needs - Collaborate with cross-functional teams to deliver timely and effective solutions - Contribute to the continuous improvement of our customer success processes and strategies - Maintain up-to-date knowledge of our product features and capabilities - Participate in customer feedback initiatives and help shape our product roadmap

Chargebee is the leading subscription management and recurring billing platform. We help SaaS businesses, e-commerce stores, and subscription businesses manage and scale their revenue operations. Our platform automates subscription billing, invoicing, revenue recognition, and subscription lifecycle management. Chargebee is trusted by over 3,000 businesses across 53 countries.