RDPExtra
Website:
rdpextra.com
Job details:
Company Description RDP Extra is a United States–based company headquartered at 2525 Wallingwood Drive in Austin, Texas. The organization operates with a focus on providing reliable, high-quality services to its clients and partners. Team members collaborate across locations, contributing to operational excellence and customer satisfaction. Prospective applicants can expect a professional environment that values integrity, accountability, and continuous improvement. The company encourages initiative and offers opportunities to grow within a dynamic business setting.
Role Description This is a full-time, on-site Chargeback Analyst role based in Gurugram. The Chargeback Analyst will review and analyze chargeback cases, identify root causes, and prepare evidence and documentation to dispute and resolve cases within required timelines. The role includes monitoring transaction patterns for potential fraud, supporting fraud prevention initiatives, and collaborating with internal teams, payment processors, and financial institutions. Daily responsibilities involve maintaining accurate records, updating case status in internal systems, preparing regular reports on chargeback trends, and recommending process improvements to reduce losses. The analyst will also respond to inquiries related to chargebacks and ensure compliance with relevant policies, regulations, and card network rules.
Qualifications
- Candidates should possess strong knowledge of chargebacks and practical experience handling Chargebacks processes and workflows.
- Candidates should possess Fraud Prevention and Fraud Analysis skills to identify suspicious activity and support risk mitigation efforts.
- Candidates should possess solid Analytical Skills, including data interpretation, pattern recognition, and attention to detail.
- Candidates should possess clear and professional Communication skills for collaborating with internal teams and external partners.
- Relevant experience in payments, banking, e-commerce, or financial services is beneficial.
- Proficiency with spreadsheets, case management tools, and reporting software is preferred.
- Ability to work in a structured, deadline-driven environment and manage multiple cases simultaneously.
- Bachelor’s degree in finance, business, economics, or a related field, or equivalent practical experience.
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