Channel Partner – Field Support (Karnataka)

Heera Software Private Limited

Website: heerasoftware.com
Job details:
Karnataka

Job Location

1-3 Years

Experience

Graduate

Qualification

15 March, 2026

Job Posted On

Job Description

We are seeking a proactive and customer-focused Channel Partner – Field Support professional to provide direct on-site technical assistance at client locations. The role involves troubleshooting hardware and software issues, installing basic software, assisting users with system operations, and ensuring smooth day-to-day IT operations. This position is ideal for individuals seeking hands-on experience in field support, customer interaction, and practical IT service delivery.

Responsibilities

• Provide on-site support to end users for software and basic hardware-related issues.
• Install, configure, and maintain desktops, laptops, and basic IT peripherals.
• Educate end users on system operations, safe usage practices, and basic troubleshooting steps.
• Log all support requests in the ticketing system and update status regularly.
• Coordinate with the internal support team for unresolved or escalated issues.
• Ensure timely resolution of assigned tickets while maintaining service quality standards.
  
  

Skills

• Mandatory proficiency in Kannada (spoken and written)
• Good communication skills and ability to patiently assist low-technical users.
• Strong problem-solving attitude and willingness to travel to client locations.
• Ability to work independently with minimal supervision.
• Basic understanding of desktop environments and common software applications.
• Knowledge of mobile device support (Android/iOS).
• Experience with ticketing tools and service management systems.
• Familiarity with Windows OS, web browsers, and MS Office tools.
• Basic understanding of antivirus tools and security best practices.
  
  

Please Fill Up the form to apply

Full Name *

Email Address *

Phone *0 / 10

Current Location *

Experience *

I Can Join Within *1 Week2 Weeks3 WeeksMore than 3 Weeks

Current/Last CTC *

Expected CTC *

CV/Resume *

No file chosen

Please do not fill in this field. Click on Apply to know more.