Director of Operations, Education Technology

The Chan Zuckerberg Initiative was founded by Priscilla Chan and Mark Zuckerberg in 2015 to help solve some of society's toughest challenges — from eradicating disease and improving education to addressing the needs of our local communities. Our mission is to build a more inclusive, just, and healthy future for everyone. The Team At CZI, we pair technology with grantmaking to equip educators, families, and students with tools that integrate high-quality research, practices, and content to unlock the full potential of every student, no matter who they are or where they live. From program conception to software feature design, we center our work on student and educator voices to help educators address the day-to-day challenges in their classrooms. Since 2015, our grant investments have helped catalyze new tools, practices, and measures designed to foster whole-child outcomes. We leverage technology to provide research-based practices in products that help teachers connect with students and tailor learning experiences to individual student needs. At our core, we are builders and our unique builder philanthropy approach is what sets us apart from other education funders. Take a closer look at the highlights and significant milestones of CZI's first eight years of education work. The Opportunity Shape the future of learning! We're seeking an experienced Director of Operations, Education Technology to lead our team and drive impactful initiatives at the intersection of technology and education. You will report directly to our Head of Education and VP, Product and partner with the education leadership team on operational strategy to help us work well cross-functionally and deliver excellent products and partnerships. This is a great opportunity to build and lead Education's Technical Program Management team and additional operational capabilities. As a Director of Operations, Education Technology, you will proactively focus on setting the direction and developing and executing the operational strategy that optimizes our resources across education. In this role, you'll be a key leader within our Education team, responsible for developing and executing the operational strategy that maximizes our impact on students and educators. You'll collaborate closely with Education leadership, product, engineering, and partnerships to ensure alignment, drive efficient decision-making, and accelerate the delivery of transformative solutions. What You'll Do Drive Impact: Partner with other leaders of the Education team to set an operational strategy for our resources - time, people, funds - that enables us to do unique cross-sector work across philanthropic, education, and technology sector values and strengths Optimize Process: Lead and support overall organizational execution and team culture by designing and directing program management practices and processes that enable our strategic goals, tactical work, and the culture and values we need and desire. We see process as a manifestation of culture and believe it can facilitate the inclusivity we desire and the execution speed and quality we need. Foster Collaboration: Work with product, engineering, and partnership leaders to lead and manage the significant processes that support leadership team alignment, execution, and accountability - these include leadership space and support for stakeholders, including our founders/CEOs and our advisory board Champion Innovation: Develop and own processes that enable efficient decision-making, communication, delegation, and accountability; monitor organizational health and plan around corners in the spirit of continuous improvement Cultivate Team Excellence Manage a small but mighty team of technical and non-technical program managers who operate critical projects and processes, including major planning processes (strategic, financial, technical); internal communications mechanisms (helping the organization feel inspired, informed, connected across a hybrid team); product, engineering, design, and data team delivery processes (roadmapping, Jira tracking); central CZI collaborations; executive administrative collaboration and norms; build and oversee developer relations and support team, internal and external stakeholder support, and more. Be Flexible: Demonstrate adaptability and proactive problem solving by anticipating challenges and opportunities and adjusting strategies and your scope as needed to drive change, continuous improvement and innovation. What You'll Bring Proven leadership: Minimum 10 years of experience managing in complex sectors like education, enterprise, or government, along with 5 or more years of leadership experience leading and managing technology teams. Must have experience with leading fast moving and scaling organizations. Technology Management Expertise: Prior experience working closely with software teams as a technical program manager, product manager or engineering manager is a plus Strategic Mindset: Deep organizational and managerial intelligence and experience that helps you innovate on approaches to supporting teams with professional backgrounds spanning sectors towards unified strategy, goals and roadmaps Collaboration and Influence: Exceptional at relationship-building and influencing others to move towards bigger goals. You are low-ego about enabling others but you are not shy about holding the line when needed and getting buy-in on clear priorities to help the team execute well. First Principles and Analytical Decision Making: Comfortable with the ambiguity of exploration and innovation. You bring a strong understanding of first principles and data driven decision making. Process Design: You can see around corners organizationally and operationally to identify where issues stem from and structural gaps in process and/or leadership. You know how to build the right sized process to get the job done and grow the capacity of the organization. Creativity and Humility: People want to work with you because you are excellent at what you do, always trying to innovate, create, and improve, yet you bring a humility that lifts others up Passion for Education: Strong intrinsic drive to help deliver impact at the opportunities at the intersection of technology and education

The Chan Zuckerberg Initiative was founded by Priscilla Chan and Mark Zuckerberg in 2015 to help solve some of society's toughest challenges — from eradicating disease and improving education to addressing the needs of our local communities. Our mission is to build a more inclusive, just, and healthy future for everyone.