About Chamber
Cardiovascular disease remains the leading cause of death in America. At Chamber, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for patients.
Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale.
Role Overview
We’re looking for a Director of Operational Performance & Population Analytics to own two connected functions: the performance tracking that tells us whether our care programs are working, and the population analytics that tells us where to focus and what to build next. This is not a reporting role and it is not a Med Econ role. It is an accountability and insight role. You will own leading indicators, SLA tracking, quality measures, QA, and program ROI — and you will partner in dyad with Clinical and Care Ops leadership to turn those insights into action. Finance owns the actuarial and claims-based retrospective. Informatics owns data infrastructure. You own the story those inputs tell and what the organization does about it.
Key Responsibilities
Performance Tracking & Operational Metrics
Own the tracking and reporting of Chamber's leading indicators, SLAs, quality measures, and operational metrics — answer rates, engagement rates, click-through rates, productivity, and program adherence across active contracts.
Build and maintain dashboards and scorecards that give Care Ops, Clinical, and leadership a clear, real-time view of how programs are performing against contractual and operational targets.
Population Analytics & Program Identification
Analyze Chamber’s attributed populations across contracts to surface clinical trends, risk concentrations, and care gaps — translating population-level data into program priorities for Clinical and Care Ops leadership.
Build the clinical and operational business case for new programs before they go to build — modeling achievable outcomes, and ensuring program priorities reflect both contractual SLA impact and clinical value. This is not actuarial or claims-based retrospective work; that lives in Finance. This is program ROI and opportunity framing owned by Care Ops and Clinical together.
QA, Audit & Qualitative Performance
Extend QA oversight to AI-enabled workflows — auditing quality, accuracy, and appropriateness of AI-driven outreach and engagement, and flagging where human review or intervention is needed.
Performance Improvement & Cross-Functional Partnership
Translate performance data into specific, actionable improvement recommendations — and partner with Care Delivery, Program Ops & Infrastructure, Clinical, and Product to drive those improvements to resolution.
Own root cause analysis when targets are missed — diagnosing whether the issue is workflow, tooling, staffing, clinical protocol, or something else, and routing the fix to the right team.
What You’ll Achieve in Your First 90 Days:
Conduct an audit of Chamber's performance tracking across live contracts and programs, documenting what is being measured, what is not, where data is reliable, and where the gaps are.
Stand up a core operational scorecard for Care Ops leadership covering leading indicators, SLAs, and quality measures that matter most across active contracts — giving the team a single source of truth it does not currently have.
Deliver a first integrated performance and population analytics review to Care Ops and Clinical leadership — covering program status against targets, where trajectories are off track, and where the population data points to the highest-priority opportunities for the next quarter.
Requirements:
7–10+ years of experience in healthcare, with a background in performance management, quality improvement, analytics, program management, or an adjacent field.
Familiarity with value-based care performance metrics — SLAs, quality measures, engagement benchmarks, and operational KPIs. You know what good looks like and can identify when something is off before it becomes a problem.
Experience with population-level analytics in a clinical or VBC context — you know how to move from an attributed population to a prioritized program opportunity, build the business case for it, and hold that conversation with a CMO or Medical Director without needing it translated.
Chamber Values:
Our values guide how we lead, collaborate, and care:
Location:
Candidates must be based in the Eastern or Central time zone and will work remotely. Periodic travel to practice sites or Chamber offices may be required.