Revenue Operations, Systems Operations Lead

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That's where Chainalysis comes in. We provide complete knowledge of what's happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. The Revenue Operations team are experts at removing barriers, enabling growth, and ensuring our revenue organization has the right framework to move at the speed of progress. Systems Operations supports our Revenue Operations' initiatives to develop and deploy system enhancements optimizing processes and performance of the Revenue organization Our ideal Systems Operations Specialist is data-driven, curious, creative, and able to move quickly with minimal supervision on high impact projects. Priorities in your first year include: Provide comprehensive operational support for Chainalysis' Salesforce instance and related third-party application integrations Offer Salesforce subject matter expertise and guidance to Revenue and Revenue Operations teams Partner with Revenue process and program owners at all levels to gather business requirements, define impact, and assess risk for Salesforce initiatives Liaise between business teams and Business Systems to identify the best solution to meet the business need(s) Find opportunities for process optimization, process redesign, or development of new process / policies Have been a key driver of fiscal year sales planning and assignment processes Have developed operational measurements to identify business process issues and provide recommendations and solutions to business challenges Utilize Salesforce Help, Trailhead, and Trailblazer Community to maximize Chainalysis' CRM solutions Responsibilities: Manage the tech stack of the Revenue organization. Own the recommendation, selection, and deployment of new technologies and tools to scale the Revenue organization Identify bottlenecks and collaborate with leadership/enablement to proactively unblock growth Build key documentation – Functional Requirements, Process Flows, Use Cases, and User-Acceptance Test Scripts Maintain frequent communication across Revenue organizations to ensure alignment on changes to Salesforce Coordinate with Revenue Operations, Enablement & Communications to assess training and communication needs ensuring acceptance and adoption of upcoming changes

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That's where Chainalysis comes in. We provide complete knowledge of what's happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.