Tools expert- Application Production Support

Position Description

5-7 years of experience in infrastructure management,

• Experience in managing production
• Basic knowledge on scripting and automation
• Identify Service Improvement Area and Implement in Production infrastructure
• Should possess work experience on migration/upgradation ESM Projects
• Responsible for resolving all technical incidents escalated by the L-2 team
• Participate in Problem Management review meetings and provide root cause analysis
• Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders
• Good knowledge on ITIL process
• Ability to work effectively in diverse; virtual and multi-cultural environments
• Should have carried out formal knowledge management initiatives to upskill the team
• Experience in Project Transition and transformation
• Good knowledge of business continuity planning and disaster recovery practices
• Flexible to work on 24/7 shifts
• Nagios
• Zabbix
• BMC Event Manager
• BMC Remedy ITSM
• ServiceNow
• Dynatrace
• AppDynamics
• PRTG
• Datadog
  
  

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

CGI is one of the largest IT and business consulting services firms in the world.