Program Manager, India

Job Summary

The Program Manager, India will help advances the India Career Accelerator Program (“ICAP”) and other initiatives for CFA Institute India Private Limited (CFAIIPL). This role supports best practices learning, fosters collaboration, and provides credible customer data and insights to product development, business development, marketing, and senior stakeholders.

This role will play a critical role in the delivery of a portfolio of professional readiness programs and requires a process-oriented and detail-oriented person who is comfortable working with global, cross-functional teams. The successful candidate will take ownership of their programs end-to-end, focusing on driving learner satisfaction, program completion, and online delivery at scale. This includes ensuring course launch readiness, managing trainers and content providers, collaborating with stakeholders, and analyzing data to continuously improve learner experience.
 

The position is based in Mumbai. It will report to Director, Partnerships & Client Solutions India. This role is employed by CFA Institute India Private Limited (CFAIIPL) and operates within the India Market.

ESSENTIAL FUNCTIONS

Responsibilities include but are not limited to:
 

Program Management (60%)

• Own the end-to-end learner journey, ensuring a seamless and high-quality experience from onboarding to completion.
• Ensure cohort launch is ready to go live, including quality control, writing participant communications, and planning live sessions.
• Monitor learner engagement metrics including completion rates, satisfaction scores, trainer ratings, withdrawals, and dropouts.
• Manage requests from the program participants and swiftly resolve problems in program delivery as they occur.
• Engage with all program participants and create resume banks for different roles and profiles.
• Analyze learner feedback and course results to recommend design or process improvements for future iterations.
• Ensure program delivery is scalable, consistent, and aligned with CFA Institute standards
   

Partnership & Stakeholder Management (20%)

• Manage internal and external stakeholders by maintaining healthy relationships across outreach, design, training partnerships, and content creators.
• Provide regular updates on program performance, learner insights, and delivery progress.
• Provide relevant information on the health of the program to cross-functional stakeholders and CFA Institute India team.
• Work with the Member Value team to plan, execute and maintain value-adding communities for Members.
   

Governance and Enablement (20%)

• Propose and develop solutions to continuously improve the overall learner experience.
• Develop playbooks, documentation, and quality standards to improve consistency across cohorts.
• Work cross-functionally and proactively to improve program delivery processes. Provide support service to any inbound queries or grievances.
• Collaborate with sales, marketing, business line managers, and other cross-functional teams to ensure a unified, consistent, and strategic approach to external engagement.
• Collaborate with stakeholders and external partners to ensure alignment and facilitate the execution of sales initiatives.

About CFA Institute

CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees’ well-being, offering industry-leading benefits like:

• Comprehensive health coverage for you and your family

• Generous leave and time off

• Competitive retirement plans

• Flexible work options

• Wellness, education, and support programs

If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application.

Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X.

Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

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