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Technical Program Manager

Salary

$105k - $130k

Min Experience

5 years

Location

Portland, Oregon, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Title: Technical Program Manager

Location: Portland, OR / Hybrid

Reports to: Platform Manager or CIO / CTO

Organization: Technology



Role Overview

The Program Manager is responsible for orchestrating complex, cross‑team technology initiatives that span Platform, Development, Operations, and Product at CLI.


This role exists to ensure that multi‑system, multi‑team initiatives move forward predictably, with clear sequencing, managed dependencies, and transparent risk—without burdening engineering teams with coordination overhead.


The Program Manager does not own feature delivery or people management. Instead, the role serves as the execution backbone for platform‑ and system‑level initiatives that no single team owns end‑to‑end.


This role closely partners with Platform leadership and Development teams to support CLI’s DevOps operating model: embedding operational readiness, reliability, and delivery discipline directly into how work is planned and executed.


Core Responsibilities


Program Execution & Coordination

  • Drive execution of cross‑functional technology programs spanning multiple teams and systems
  • Translate strategic and architectural goals into clear, executable program plans
  • Identify, sequence, and manage inter‑team dependencies and critical paths
  • Maintain momentum across initiatives that cut across Platform, Development, and Operations
  • Ensure delivery is predictable, risks are visible, and tradeoffs are explicit


Dependency, Risk & Readiness Management

  • Proactively surface risks, constraints, and delivery blockers early
  • Coordinate resolution across teams without direct authority
  • Track readiness for major milestones, releases, or system changes
  • Ensure operational, security, and reliability considerations are addressed—not deferred
  • Drive disciplined go‑/no‑go decision support for leadership


Platform & Development Partnership

  • Work closely with Platform Managers, Architects, and Development Leads to understand system impacts
  • Support DevOps ways of working by reducing handoffs and ambiguous ownership
  • Reinforce shared accountability for production outcomes
  • Help teams plan work in a way that balances delivery speed with platform stability


Communication & Stakeholder Alignment

  • Provide concise, decision‑ready updates to senior technology and business leaders
  • Maintain clear program artifacts (roadmaps, dependency maps, risk dashboards)
  • Facilitate planning, review, and alignment forums without creating unnecessary ceremony
  • Act as a trusted connector between technical and non‑technical stakeholders


Continuous Improvement

  • Improve how programs are planned, tracked, and executed over time
  • Establish lightweight, repeatable practices for dependency tracking and delivery hygiene
  • Contribute to maturing CLI’s execution discipline as platforms scale
  • Help institutionalize learnings from major initiatives


What Success Looks Like

  • Cross‑team initiatives ship with fewer surprises
  • Dependencies are identified and resolved before they become blockers
  • Engineering and Platform leaders spend less time coordinating and escalating
  • System reliability and operational readiness improve alongside delivery velocity
  • Leadership has confidence in timelines, risks, and tradeoffs



Qualifications


Required

  • 5–10+ years of experience in Technical Program Management, Engineering Program Management, or similar roles
  • Proven experience coordinating complex, cross‑team technology initiatives
  • Technical fluency with modern software systems (cloud, APIs, DevOps lifecycles)
  • Demonstrated ability to lead through influence rather than authority
  • Excellent written and verbal communication skills, especially with senior stakeholders


Preferred

  • Experience partnering closely with platform, infrastructure, or reliability teams
  • Familiarity with DevOps and Agile delivery models
  • Background working in SaaS, real‑time platforms, or high‑availability environments
  • Comfort translating architectural or technical complexity into execution plans
  • Experience with telecom projects (particularly call centers)
  • Experience supporting platform migrations, reliability initiatives, or system modernization


About the company

Provides on-demand language interpretation and translation services.

Skills

Cloud
APIs
DevOps
Software Tools