About the role
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<div><strong>Benefits:</strong></div>
<ul>
<li>401(k) matching</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training & development</li>
<li>Vision insurance</li>
</ul>
</div>
<div class="trix-content">
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<strong>Plumbing Manager <br>Located in Lehigh Acres, FL<br><br></strong>Lead and scale residential plumbing operations by driving technician performance, service quality, revenue growth, and team development while ensuring a best-in-class customer experience.</div><div><br></div><div><strong>Key Responsibilities:</strong></div><ul>
<li>Manage day-to-day plumbing operations, including scheduling, dispatch coordination, and job execution</li>
<li>Lead, coach, and hold accountable a team of technicians to hit revenue, conversion, and quality targets</li>
<li>Monitor KPIs (average ticket, close rate, callbacks, efficiency) and implement performance improvements</li>
<li>Partner with recruiting to hire, onboard, and retain high-performing plumbers</li>
<li>Ensure compliance with safety standards, codes, and company procedures</li>
<li>Resolve escalated customer issues and protect brand reputation</li>
<li>Drive upsell/cross-sell opportunities and ensure proper pricing and job documentation</li>
<li>Collaborate with leadership on budgeting, forecasting, and growth strategy</li>
<li>Maintain inventory, tools, and fleet readiness</li>
</ul><div> </div><div><strong>Compensation & Benefits:</strong></div><ul>
<li>Competitive base salary + performance bonus</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Paid time off and holidays</li>
</ul><div>Requirements</div><div> <strong>Qualifications:</strong>
</div><ul>
<li>5+ years of residential plumbing experience with 2+ years in a leadership role</li>
<li>Strong understanding of service KPIs and performance management</li>
<li>Proven ability to lead teams, drive accountability, and improve results</li>
<li>Customer-first mindset with strong problem-solving skills</li>
<li>Experience with field service software (Service Titan or similar preferred)</li>
<li>Valid driver’s license </li>
</ul>
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