Product Sales Specialist (Customer Service)

Location: Pine Bluff, AR

Hours: 7:00 am to 4:00 pm (onsite)

About CMI: Central Moloney has been a trailblazer in manufacturing distribution transformers and transformer components since 1949. Our ISO 9001-certified legacy is built on delivering top-notch products, on-time reliability, and pushing the boundaries of excellence. Join us in powering a future resonating with Central Moloney's strength.

Responsibilities

 ·       Enters customer order information in sales system for contract requirements and product specifications.

·       Review customer specifications and create requests to IT to create programs for required format such as reporting frequency, required customer information, email contacts.  Contacts customer for approval changes before releasing to production.

·       Submit requests to IT for customer barcoding, asset numbers, specified data cards, specified decals/system, and drawing approvals for customers.

·       Coordinate test reporting between IT and customers.

·       Review terms and conditions for bids as needed.

·       Review proper submission of RFQs (sales contract bids).

·       Updates quarterly pricing and multi-year contracts in sales system.

·       Prepares purchase orders for order entry.

·       Works with engineering on designs for product purchase orders and blanket contracts.

·       Receive all approval drawings from engineering and forward to customer’s engineering contact for approval or if incorrect, work with engineering for a correction/revision and send back for approval. Once final approval is given, remove approval hold and release to production.

·       Assist sales management with fielding customer calls on status updates, contract questions and quotes.

Requirements

Education and Qualifications

• High school diploma or equivalent required.

• 1-3 years prior sales support experience preferred.
• Ability to read and retain detailed information from sales contracts.
• Strong organizational skills and ability to multi-task.
• Excellent computer skills with advanced knowledge of MS Excel.
• Experience with customer portals and order tracking systems.
• Customer service/relationship experience
• Dedication to providing great customer service
• Strong communication skills with ability to compose formal responses to customers via letter writing and email.

Benefits

Medical, Dental, Life, 401k, Vacation Pay

Please note & Review the following: This job is considered safety-sensitive because impairment by drugs or alcohol may constitute a threat to health or safety, and/or a lapse of attention could result in injury, illness, or death.

Central Moloney is a tobacco-free facility. The use of tobacco products (including cigarettes, cigars, smokeless tobacco, and e-cigarettes/vapes) is not permitted on company property.

Equal Opportunity Employer Statement: Central Moloney is an equal opportunity employer. We make employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or family status, genetic information, veteran status, or any other status protected by law. We are committed to creating a respectful, fair, and welcoming workplace for all, and we believe that a variety of experiences and perspectives strengthens our team.

Recruitment Policy: No Third-Party Involvement
We value the interest of all job seekers; however, we do not accept unsolicited resumes or candidate submissions from recruitment agencies, staffing firms, or third-party recruiters. Any resumes submitted in the absence of a signed agreement with Central Moloney will be considered the property of CMI. Central Moloney will not be responsible for any fees related to unsolicited resumes.

📍 Where We Hire
Central Moloney is currently authorized to employ individuals (remote or on-site) only in the following states: Arkansas (AR), Florida (FL), Kansas (KS), Tennessee (TN), Texas (TX), and Wisconsin (WI).  We are set up to operate as an employer in these states only, which means we have established the necessary payroll, tax, and compliance requirements there. Candidates must physically reside in one of these states to be eligible for employment. Employment across state lines is not permitted (e.g., residing in Georgia while working at a Florida location).