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Job Purpose
To ensure the security of the Visa Application Centre by protecting passports, applicant data, cash and people. The role leads the security team, implements security standards and maintains compliance with applicable security, data protection and mission requirements.
Key Responsibilities
- Manage physical, document and data security at the centre, including CCTV, access control, vaults and restricted areas.
- Ensure passports and sensitive documents are handled, stored and transferred securely at every stage.
- Lead the Centre Security Lead and contracted guards, including rostering, performance and adherence to security standards.
- Lead investigations into security breaches, fraud and misconduct, report incidents within required timeframes and ensure corrective actions are completed.
- Conduct security risk assessments and vulnerability reviews, and maintain the centre’s security risk register.
- Maintain readiness for mission, client and internal security audits.
- Deliver security training, drills and certifications for centre staff, and keep security procedures current.
- Coordinate with local police, civil defence and mission security teams.
- Maintain confidentiality and ensure personal data is handled in accordance with applicable data protection requirements.
- Follow health and safety requirements and report concerns promptly.
Key Working Relationships
Internal: Center Operations Head, Country Operations Head, Centre Security Lead, guards, Centre IT Lead and centre staff.
External: Local police, civil defence, mission security teams, guarding providers, CCTV and access control vendors, and auditors.
Qualifications and Experience
- Degree or diploma in security management, criminal justice, risk management or a related discipline.
- Minimum five years of experience in security, compliance or risk management, including managing contracted security personnel.
- Experience in high-security environments such as visa services, banking, government services or BPO is an advantage.
- Fluency in the local language of the country.
- Fluency in spoken and written English.
Required Skills and Competencies
- Leadership and team management.
- Results delivery and service quality.
- Communication, teamwork and collaboration.
- Physical and information security management.
- Risk assessment and incident response.
- Investigation and reporting.
- Fraud prevention and data protection.
- Audit readiness and compliance controls.
Working Requirements
- Travel to other centres within the country as required.
- Work according to centre operating hours, including shifts, peak-period coverage and weekends where required.
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