IndiaMART InterMESH Limited
Website:
indiamart.com
Job details:
Team & Floor Management
Manage and lead a team of 40 telecallers, including team leaders.
Conduct daily huddles,set targets, and ensure achievement of sales goals.
Monitor call quality,sales scripts, and customer interactions.
Maintain high levels of motivation, discipline, and energy on the floor.
Sales Execution & Target Achievement
Drive telesales performance to achieve monthly and quarterly sales targets.
Work closely with telecallers to improve pitch delivery, objection handling, and closingtechniques.
Ensure adherence to sales processes and compliance standards.
Performance Monitoring & Reporting:
Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, andrevenue per telecaller.
Prepare and share performance reports with the Senior Manager.
Identify low performers and provide targeted coaching and improvement plans.
Training & Development
Conduct regular training sessions for telecallers on sales techniques, product knowledge,and customer handling.
Provide continuous feedback and one-on-one coaching.On-Ground Involvement
Actively participate in floor activities by monitoring live calls and assisting team members.
Be a role model by demonstrating strong selling skills and closing deals when required.
Customer-Centric Approach
Ensure telecallers follow a consultative sales approach, building trust with customers.
Address escalations promptly and ensure positive customer experiences.
Key Requirements:
Experience: Minimum 3+ years in telesales, with at least 1 year in a teamleadership/managerial role.
Proven ability to manage teams of 30–50 telecallers in a telesales environment.
Strong people management, coaching, and motivational skills.
Hands-on and willing to work directly on the floor with the team.
Good analytical skills; ability to track performance metrics and improve efficiency.
Proficiency in CRM tools and telesales processes.
Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)
Performance Metrics(KRA/KPI):
Achievement of monthly sales targets for the centre.
Lead-to-conversion ratio.
Average revenue per telecaller.
Call quality and compliance scores.
Telecaller productivity and attrition rate.
Training effectiveness and performance improvements.
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