Website:
multiplus.co
Job details:
Company Description Multiplus Finserve is a financial services organization focused on empowering clients throughout their financial journey. The company emphasizes sustainable growth, risk protection, and tailored wealth management solutions. By offering personalized advisory services, Multiplus Finserve helps individuals and businesses make informed financial decisions. The team is committed to building long-term client relationships grounded in trust, transparency, and performance. Multiplus Finserve provides a collaborative environment for professionals who want to contribute to meaningful financial outcomes for clients. Multiplus Finserve Helps Families Prosper, Build, Protect & Grow Wealth with Confidence and Technology.
Our Story
Founded by banking and finance veterans, Multiplus was born from a simple frustration: good financial products existed, but they were either inaccessible, mis-sold, or scattered across too many platforms.
We set out to build India's first truly neutral, all-in-one wealth platform — where a salaried professional in Indore gets the same quality advice as an HNI in Mumbai.
Our Phygital model — digital convenience + human Prosperity Managers — makes this real.
Role Description The Center Head at Multiplus Finserve will oversee the day-to-day operations of the center, ensuring smooth service delivery and a high-quality client experience. This full-time, on-site role is based in Ujjain,Ratlam,Gwalior,Jabalpur and Bhopal and involves managing a local team, setting performance goals, and monitoring key operational and financial metrics. The Center Head will drive business growth by developing local outreach plans, nurturing client relationships, and collaborating with internal stakeholders across sales, advisory, and support functions. Responsibilities include implementing company policies, ensuring compliance with regulatory and internal standards, and reporting center performance to senior leadership. The role also includes coaching and mentoring team members, resolving escalations, and continuously identifying opportunities to improve efficiency and client satisfaction.
Qualifications
- Proven experience in branch, center, or unit management within financial services, wealth management, banking, or a related sector.
- Strong leadership skills with the ability to motivate, guide, and develop a diverse team toward shared goals.
- Solid understanding of financial products, wealth management principles, and client advisory processes.
- Excellent communication, interpersonal, and relationship-building skills with a client-first mindset.
- Demonstrated ability to manage operations, track performance metrics, and optimize processes for efficiency and quality.
- Experience with budgeting, revenue targets, and cost control at a branch or center level.
- Strong problem-solving and decision-making abilities, including handling client and internal escalations.
- Comfort working with digital tools, CRM systems, and basic analytics or reporting platforms.
- Bachelor’s degree in Finance, Business, Management, or a related field; a postgraduate qualification or relevant certifications (e.g., CFP, NISM, or similar) are an advantage.
- Ability to work on-site in Madhya Pradesh, with flexibility to manage peak workloads and key client or business events.
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