Website:
Job details:
Location: Ahmedabad
Employment Type: Full-Time
Work Mode: On-Site
About Gradient Dreamz
Gradient Dreamz is a study-abroad mentoring company focused on providing structured, personalised, and end-to-end guidance to students aspiring to study at leading global universities. From counselling and university shortlisting to applications, scholarships, visas, and pre-departure support, we work closely with students and families throughout their journey.
Role Overview
We are looking for an experienced and highly organised Center Head who will be responsible for managing the overall day-to-day functioning of the center and ensuring smooth coordination between the Sales, Operations, and Applications teams.
The Center Head will act as the central point of accountability for team performance, sales targets, operational efficiency, application quality, deadlines, escalations, resource planning, and overall client experience.
Key Responsibilities
1. Team & Department Management
- Take regular reporting from the Operations and Applications teams and monitor their daily progress.
- Ensure coordination between Sales, Operations, Applications, and other internal teams.
- Track team productivity, pending tasks, priorities, and overall performance.
- Identify bottlenecks and ensure timely resolution.
- Ensure clear ownership and accountability across departments.
2. Sales & Target Management
- Monitor daily, weekly, and monthly sales performance against assigned targets.
- Track leads, conversions, follow-ups, and revenue performance.
- Identify gaps in performance and take corrective action with the concerned team.
- Ensure the sales team maintains consistent follow-up and pipeline discipline.
- Work with team leads to develop and implement action plans to achieve targets.
3. Operations & Application Management
- Oversee the smooth execution of day-to-day center operations.
- Monitor application progress, student requirements, pending tasks, and submission timelines.
- Ensure all teams follow defined processes, SOPs, and internal systems.
- Maintain visibility on critical student cases and upcoming deadlines.
- Ensure coordination between Operations and Applications to avoid delays or communication gaps.
4. Deadline & Quality Assurance
- Ensure student deliverables, applications, documents, and internal tasks are completed within defined timelines.
- Conduct regular checks on the quality and accuracy of work.
- Ensure application-related errors, missed deadlines, and process gaps are identified and addressed promptly.
- Establish accountability for delays or quality issues.
- Monitor recurring quality issues and ensure corrective actions are implemented.
5. Hiring & Resource Management
- Regularly assess team workload, productivity, and capacity to identify manpower and resource requirements.
- Identify when additional resources are required within Sales, Operations, Applications, or other departments.
- Raise and communicate hiring requirements to management based on business needs and workload.
- Participate in candidate screening, interviews, and selection wherever required.
- Ensure new team members are properly onboarded, trained, and aligned with departmental processes and expectations.
- Monitor resource utilisation and recommend team restructuring or allocation changes when required.
- Ensure the center has adequate resources to meet business targets and maintain service quality.
6. Escalation Management
- Act as the primary escalation point for operational and client-related issues.
- Resolve issues efficiently or escalate them to senior management when required.
- Ensure escalations are tracked until closure and do not remain unattended.
- Identify recurring issues and implement preventive measures.
- Ensure internal escalations between departments are resolved promptly.
7. Client Experience
- Ensure students and parents receive a professional, responsive, and consistent experience.
- Monitor client concerns, feedback, and service quality.
- Ensure timely communication and follow-up across the student journey.
- Step in personally for important or sensitive client situations when required.
- Identify gaps in the client journey and work with relevant teams to improve the overall experience.
8. Daily Center Management
- Conduct regular team reviews and monitor the center's daily activities.
- Maintain visibility of pending work, priorities, deadlines, and team capacity.
- Ensure smooth functioning of the center without operational bottlenecks.
- Prepare and share regular performance reports with senior management.
- Ensure departments remain aligned with organizational goals, processes, and priorities.
Key Performance Indicators (KPIs)
- Achievement of monthly sales and revenue targets
- Team productivity and accountability
- Application accuracy and quality
- Timely completion of student tasks and applications
- Deadline adherence
- Resolution time for escalations
- Client satisfaction and retention
- Operational efficiency and process compliance
- Effective resource utilisation and timely hiring
- Team capacity aligned with business requirements
Candidate Profile
- 5+ years of experience in study abroad, education consulting, counselling, operations, or a related field.
- Strong understanding of the study-abroad admissions process.
- Excellent communication and people-management skills.
- Strong ownership, accountability, and problem-solving ability.
- Ability to manage multiple teams and priorities simultaneously.
- Strong analytical and reporting skills.
- Comfortable working with targets, deadlines, and performance metrics.
- Strong client-handling and escalation-management skills.
- Experience in team building, hiring, or resource planning will be an advantage.
- Ability to work in a fast-paced, target-driven environment.
What We Are Looking For
We are looking for someone who can take ownership of the center end-to-end someone who can ensure that the sales team delivers on targets, operations and applications remain on track, quality and deadlines are maintained, the right resources are hired when required, escalations are resolved, and every student receives a high-quality experience.
How to Apply : Share your resume at: growth@gradientdreamz.com
Click on Apply to know more.
