Center Care Associate (Front Office)
Amaha
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
About the role
Amaha
Website:
amahahealth.com
Job details:
Key Responsibilities
Patient Interaction:
- Greeting and welcoming patients and visitors, creating a positive first impression.
- Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
- Providing information to patients and visitors about hospital services, procedures, and policies.
- Assisting patients with registration, appointment scheduling, and payment processing.
Administrative Tasks
- Maintaining and updating patient records, both physical and electronic.
- Handling billing, insurance verification, and payment collection.
- Managing correspondence, including mail and emails.
- Coordinating with other departments to ensure smooth patient flow and efficient operations.
- Maintaining the cleanliness and organisation of the front office and reception area.
General Support
- Monitoring and managing office supplies and equipment.
- Assisting with special projects or tasks as assigned by the administration.
- Ensuring the confidentiality of patient information and adhering to HIPAA regulations.
Qualifications
Qualifications and Skills Required:
- A bachelor's degree in a relevant field.
- Previous experience in a customer-facing role, particularly in a healthcare setting, is often beneficial.
- 2+ years in the field, with prior experience in a hospital or in hospitality.
- High-quality organizational and administrative skills, with attention to detail and the ability to manage multiple tasks simultaneously.
- Proven expertise in managing patient services and enhancing patient satisfaction.
- Ability to work in flexible hours.
- Ability to handle multiple tasks effectively and priorities duties.
- Capable of performing physical tasks required in patient care and movement.
- Looking for candidates from Bangalore who can communicate in English, Hindi and Kannada.
Additional Information
Work Location: Whitefield, Bengaluru
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