Technical Support Engineer II

The Technical Support Engineer II is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Engineer II will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Technical Support Engineer II ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Engineer II works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As a Technical Support Engineer II, it will be incredibly important for you to mentor less experienced team members to improve our customer responses and work towards more one touch tickets.