Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Role : AGM / AVP CX Presales
Location : Delhi NCR(Preferably) � can consider other job location
Work from Office and no Hybrid
JD
Analyze and understand client requirements and design customized solutions that meet their business needs.
Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality.
Understand client transformation needs and design customized solutions.
Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs.
Create compelling pitches to promote value based selling specific to verticals.
Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.
Work on the opportunity commercials and create business value for the proposal.
Communicate solutions with customers, management, and other stakeholders through proposal defence, solution presentations, meetings and further discussions in person or remotely.
Travel to client location (need basis)/Entity�s locations across India/globally for client meetings, solution workshops and bid war rooms.
Create industry specific white papers, point of view and case studies on CX.
Key Asks
Experience 12 to 15+ Years with at least 7 years+ in contact center (Customer Experience) solutions
Excellent written and oral communication and interpersonal skills (ability to articulate key messages)
Knowledge of leading contact centre technologies i.e. IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc
Strong understanding of Contact Center processes and workflows.
Experience supporting and participating in C-level presentations.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills
Excellent with MS Office (must have good PowerPoint, Excel and Word skills)
Experience in working with global clients in Customer Experience Operations and Pre Sales/ Solution
Continuously upgrade in the customer experience technology space
Ability to learn fast and deliver against stringent timelines.
Readiness to travel as and when required on short notice.
Required to work long hours on need-basis (especially during large deals submission with stringent timelines).
Should be able to work independently with minimum inputs and in ambiguous scenarios.
Skills Required
RoleCEM Presales AGM/AVP
Industry TypeITES/BPO/KPO
Functional Area
Required Education BTECH
Employment TypeFull Time, Permanent
Key Skills
- CONTACT CENTRE
- CONTACT CENTRE PROCESS CONSULTING
- CX PRESALES
Other Information
Job CodeGO/JC/2142/2026
Recruiter NameHemalatha
Click on Apply to know more.