Incident Manager

🌟 We're Hiring: Incident Manager! 🌟

We are looking for an experienced and proactive Incident Manager to join our dynamic team in Dubai, UAE. The ideal candidate will have a strong background in incident management and a proven track record of leading teams through critical incidents while ensuring minimal disruption to business operations.

📍 Location: Dubai, United Arab Emirates

⏰ Work Mode: Work From Office

💼 Role: Incident Manager

Salary - 15000 AED

Duration - 6 Months

• 10+ yrs Major work experience.
• ITIL Certification Required
• Manage the life cycle of the incident. (From Incident Identification to Incident restoration)
• Perform business impact analysis to categories and priorities the incident.
• Incident triage handling and communicating about the same.
• 4-Conduct post incident review.
• Proactive monitoring and identifying of incidents.
• Collaborate with the IT cross functional teams ( IT infrastructure, IT security, dev team, app team, vendors, problem management, change management) and update about the incident management process.
• Identify the area of improvement through the continuous improvement process.
• Perform trend analysis and share the monthly, quarterly report to the management.
• Cater the Problem management team post the closure of the incident.
• Maintain and update the Incident Management process document.
• Maintain Incident records.
• ITSM Daily operations include Service Request/Incident/Problem/Change and SLM teams and restore services within SLA for Infrastructure and Application support (Managed Services).
• Managing Major Incidents with timely communications and conduct formal Root cause analysis as part of Problem Management and deliver the report within SLA.
• Coordination with multiple teams which includes IT infrastructure, application team, engineering team for effective resolution.
• Follow escalation matrix (Functional/ hierarchical) during any major incident handling.
• Sending effective communication to all the required stake holders in a simple way without any technical details.
  
  

APPLY AS SOON AS POSSILE !!