UX Researcher

This is a remote position. Responsibilities we'll trust you with ● Research Planning and Execution ○ Plan, execute, and drive user studies to uncover, understand, and analyze user behavior concerning our products. ○ Utilize various research methodologies such as focus groups, contextual interviews, and observational research techniques like fly-on-the-wall and shadowing. ● Behavioral Analysis and Archetypes ○ Identify behavior patterns among users, structure behavioral archetypes, and promote these archetypes across business units. ○ Build empathy for user archetypes across the organization using various engagement and storytelling techniques. ● Communication and Collaboration ○ Communicate a holistic picture of the user experience to cross-functional teams and identify possible gaps. ○ Work closely with marketing, product, and design teams to identify open research statements and drive product decisions with validated user insights. ● Product Lifecycle Representation ○ Set up and drive repetitive contextual user walkthroughs of products to identify gaps and opportunities for improvement. ○ Represent customer needs throughout the product and design lifecycle, from discovery through to design validation and customer adoption. ● Adaptation of Research Techniques ○ Apply and adapt appropriate research techniques and methods to meet specific project needs. ○ Engage with customers to understand their unique needs, defining and synthesizing user types, use cases, and specific UX opportunities. ● Influence and Validation ○ Partner with Product Managers and Designers to influence product strategy and roadmaps. ○ Validate feature and design direction through participatory design, early concept testing, and usability testing. ● Data Analysis and Insight Generation ○ Analyze and synthesize qualitative and quantitative data to generate strategic and tactical insights with actionable recommendations. ○ Communicate findings through artifacts such as user segments, persona frameworks, user journeys, and task analyses. ● Mentorship and Advocacy ○ Provide mentorship to other team members and champion the UX research discipline across the organization. ○ Be a member of our core design team and work closely with product and engineering teams to conduct research and help design experiences.

CEDCOSS is a leading IT organization specializing in eCommerce and Digital products. With a global presence in 25 countries, we cater to over 15,000+ clients worldwide. Our expertise includes e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture development, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools. Our practical and effective solutions accelerate digital transformation for market leaders, Fortune 500 companies, and Global 2000 enterprises.