Application Support Engineer

Position Summary

Reasons you will want this position:

• We are a rapidly growing company with limitless career growth and advancement for top performers
• Our culture appreciates and rewards creative ideas, especially those that achieve better outcomes for everyone
• Offer a variety of benefits, including medical, dental, vision, FSA, HSA, ST/LT disability, 401K, tuition assistance, extensive paid time off, employee discounts, and more.
  
  

Summary

In your role as an Application Support Engineer at Cedar Gate Technologies (CGT), you’ll get to showcase your extensive knowledge of CGT and third-party products and services, helping to deliver fantastic product and service solutions for our new and existing clients. You'll be there to provide valuable technical assistance and find solutions for client-reported questions and issues related to the implementation and ongoing support of EZ-CAP/EDI, EZ-CARE, EZ-NET, and other CGT products.

Roles & Responsibilities

• Perform in-depth technical analysis and resolution of complex application issues
• Provide SQL support; ability to write SQL queries for backend testing and managing databases
• Act as an internal and external technical escalation point on active client tickets
• Provide support and assistance to client account management, sales, and technical support staff
• Assist Quality Assurance, Product Owners, Sr. Business Analysts, and Development with functional areas of improvement in the software.
• Share product and industry knowledge
• Assess and design product-specific solutions and assist with the implementation and onboarding of new clients, as needed
• Model a Client-First approach in support of Knowledge-Centered Service Methodologies
• Promote best practices in the application of structured problem-solving skills
• Demonstrate proficiency in communication and active listening skills
• Accept ownership of the client incident management and resolution cycle
• Create solution articles and technical content for a knowledge-based system
• Demonstrate a keen ability to manage time and balance workload assignments
  
  

Job Location: Fully Remote/Virtual

Required Experience / Qualifications

• Strong technical background and knowledge of Capitation software, the healthcare industry, and an advanced understanding of the CGT products, EZ-CAP/EDI/NET, and EZ-CARE preferred
• Healthcare payment and claims expertise
• Microsoft Technical Stack: MS SQL, .NET Framework, ASP.NET, WCF/Web Services
• Excellent oral, written, and technical communication skills
• Excellent problem-solving and analytical skills
• Ability to discuss technical subjects on a varied range of levels
• Ability to learn and use new software, hardware, and technology
• Excellent negotiation, interpersonal relationship, and diplomacy skills
• Excellent time management skills to manage individual tasks assigned (tickets, emails, issues, etc.) as well as support team assignments
• Communication in a matrixed organization
• 5+ years in healthcare operations – either from the Payer or Provider perspective
• 5+ years in enterprise information technology
• 4-year technical education, degree preferred (or equivalent experience)
• 3 – 4 years of experience in a related technical support position, software development role, or equivalent industry experience
• Currently eligible to work in the U.S. without assistance getting an employment visa or work authorization
  
  

Your Future Working Environment

If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.

Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.

About Cedar Gate

Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all.

Based in Greenwich, CT, Cedar Gate is private equity backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com .