PwC
Website:
pwc.com
Job details:
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Job Title: Senior Associate – Integrations & Middleware Analyst (UKG / Infor ION)
Line of Service: Managed Services
Industry/Sector: Healthcare
Specialism: Integration & Middleware Engineering
Management Level
Senior Associate
Job Description & Summary
A career within PwC Managed Services will provide you with the opportunity to support clients in running
enterprise integrations and middleware platforms, enabling
seamless data flow, system interoperability, and resilient digital operations.
As a Senior Associate, you will support
integration ecosystems across UKG and Infor CloudSuite Financials, including
UKG Integration Hub, APIs, SFTP-based data exchanges, and Infor ION/IPA workflows. You will ensure
secure, reliable, and SLA-driven integration operations, supporting critical interfaces such as
banking systems, EHR platforms, and downstream enterprise applications. You will also contribute to
incident resolution, integration enhancements, and transition from incumbent environments.
Responsibilities
As a Senior Associate, you’ll work as part of a team of problem solvers helping clients solve complex technical challenges. Specific responsibilities include:
- Provide L2/L3 support for integrations and middleware platforms (UKG Integration Hub, APIs, SFTP, Infor ION/IPA)
- Monitor and troubleshoot interface failures, data transmission errors, and workflow issues
- Manage and maintain API integrations (REST/SOAP), file-based integrations (SFTP), and event-driven workflows
- Support end-to-end data flows across HR, Payroll, Finance, Banking, and EHR systems
- Perform integration configuration, mapping updates, and minor enhancements
- Ensure data integrity, reconciliation, and error handling across systems
- Maintain integration documentation, runbooks, and operational procedures
- Support secure data exchange, encryption, and compliance (PII/PHI handling)
- Participate in transition, knowledge transfer, and stabilization from incumbent vendor
- Identify opportunities for automation, monitoring improvements, and integration optimization
Skills And Experience
- 4–8+ years of experience in integration and middleware support
- Hands-on experience with:
- UKG Integration Hub / Boomi / similar iPaaS tools
- Infor ION / IPA workflows (preferred)
- API integrations (REST, SOAP)
- File-based integrations (SFTP, flat files, XML/JSON)
- Strong understanding of:
- System integration patterns (batch, real-time, event-driven)
- Data mapping, transformation, and error handling
- End-to-end enterprise data flows (HR ↔ Finance ↔ external systems)
- Experience in SLA-driven managed services environments and ticketing tools
- Knowledge of data security, encryption, and compliance (PII/PHI)
- Strong analytical and troubleshooting skills
Preferred Knowledge/Skills
- Experience integrating with banking systems (payments, payroll files) and EHR/healthcare platforms
- Exposure to UKG HR/Payroll and Infor CSF ecosystems
- Familiarity with cloud integration platforms and monitoring tools
- Experience in transition and managed services delivery models
PwC Professional Skills And Responsibilities
PwC Professional skills and responsibilities for this management level include but are not limited to:
- Apply a structured problem-solving approach to integration and data flow issues
- Use feedback and reflection to enhance technical and domain expertise
- Handle and analyse sensitive enterprise data responsibly and securely
- Communicate effectively with stakeholders across HR, Finance, and IT teams
- Uphold PwC’s code of ethics and business conduct, ensuring secure and compliant operations
Click on Apply to know more.