PwC
Website:
pwc.com
Job details:
A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI. As part of the Microsoft CRM team you will help our clients transform their Sales, Service and Marketing functions leveraging Microsoft Dynamics. You will also help deploy and optimize the use of Microsoft Business Applications Suite across several industries, to provide enterprises with deep domain knowledge and purpose built front office applications designed to meet the unique needs of the business.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Business Application Consulting team you lead the implementation of Microsoft Dynamics CRM solutions to meet precise business needs. As a Manager, you are accountable for supervising teams, driving client engagement workstreams, and delivering exceptional results while upholding quality standards. This role requires a blend of technical and functional knowledge, with a focus on mentoring junior staff and fostering meaningful client relationships.
Responsibilities
- Oversee the implementation of Microsoft Dynamics CRM solutions
- Guide and develop team members in their roles
- Manage client relationships to enhance service delivery
- Drive project initiatives to meet client expectations
- Utilize strategic planning to improve project outcomes
- Uphold quality deliverables through active supervision
- Identify and address challenges within project scopes
- Foster a culture of continuous improvement and innovation
What You Must Have
- Bachelor's Degree
- 8 years of experience as a consultant with implementation of Microsoft Dynamics CE/CRM preferably in a global/multi-country scenario
- Oral and written proficiency in English required
What Sets You Apart
- 8 to 10 years of experience in consulting
- Proficiency and certifications in Microsoft Dynamics 365 CE/CRM
- Experience in end-to-end implementations of D365 CE
- Performing Fit-Gap analysis and functional solutioning
- Understanding of Power Platform tools and techniques
- Knowledge of software development lifecycles
- Supporting people management and career development
- Engaging in practice development activities
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