Associate Field Network Engineer

Perform daily functions using WFM device to update service and installation cases Receive and accept service and install cases Update ETA information within specified ETA guidelines Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit Create and update parts requests as required Close and update cases including any asset changes Perform asset inventory of client sites as required during installs Handle diagnostics and component replacement for PCs Manage hardware installation and relocation Provide snap-on support and customer interaction for revenue generation

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships and related businesses manage various operations, including billing, customer relationship management (CRM), inventory management, and service scheduling. By offering these tools in a subscription-based model, CDK Global enables clients to enhance their operational efficiency and improve customer experiences. The company differentiates itself by focusing on the transition to electric vehicles (EVs) and conducting research to understand dealership needs in this evolving market. CDK Global's goal is to advance automotive retail through technology, ensuring that dealerships can adapt and thrive in a changing landscape.