Customer Success Manager

Customer Success Manager Location: Burlington, ON (In-Office) Salary: $85,000 per year + Bonus (Total Earning Potential: $100,000) Job Type: Full-time, Permanent Experience: 3–5 years (Required) Industry: SaaS / Technology About CCi Global Technologies CCi Global Technologies is a leading SaaS and DaaS solutions provider headquartered in Burlington, Ontario. Since 2006, we've helped enterprise clients across industries transform their operations through innovative data and software solutions. Our mission is to empower organizations with the tools and insights they need to thrive in a data-driven world. We pride ourselves on being agile, forward-thinking, and people-focused. If you're looking for a company that values ideas, encourages collaboration, and rewards results—welcome to CCi. Position Summary We are seeking an experienced Customer Success Manager (CSM) to lead the post-sale client journey—from contract signing to renewal. This is an in-office position at our Burlington headquarters and plays a key role in driving customer satisfaction, retention, and growth. As the CSM, you'll work closely with clients, the internal client experience team, product teams, and directly with our President to ensure we consistently deliver on our promises and build lasting partnerships. Key Responsibilities Manage Client Accounts from onboarding through renewal, ensuring seamless execution and ongoing value. Execute Contract Deliverables and monitor key milestones, timelines, and service outcomes. Own Client Relationships, meeting regularly with stakeholders to understand their goals and align our services. Oversee Delivery Operations across the client experience team (non-HR leadership) to ensure quality and consistency. Drive Renewals and Upsell Opportunities by building trust and demonstrating the value of our platform. Act as Client Advocate, collaborating with product and leadership to address needs and propose improvements. Report Directly to the President, serving as a strategic gatekeeper between key accounts and executive leadership. What We're Looking For 3–5 years of experience in Customer Success, Account Management, or a related SaaS role. Strong understanding of the SaaS client lifecycle and delivery management. Excellent relationship management, communication, and problem-solving skills. Proven ability to manage multiple clients, priorities, and deliverables. Confident in leading client meetings, managing expectations, and driving outcomes. Comfortable working in a fast-paced, high-growth tech environment. Familiarity with SaaS platforms, analytics tools, or CRM systems is a plus.

CCi Global Technologies is a leading SaaS and DaaS solutions provider headquartered in Burlington, Ontario. Since 2006, we've helped enterprise clients across industries transform their operations through innovative data and software solutions. Our mission is to empower organizations with the tools and insights they need to thrive in a data-driven world. We pride ourselves on being agile, forward-thinking, and people-focused. If you're looking for a company that values ideas, encourages collaboration, and rewards results—welcome to CCi.