Communications & Network Engineer II

This position is responsible for dedicated customer service and technical support for CBTS business products consumed by a strategic Enterprise customer including but not limited to Broadworks, WebEx, Microsoft Teams, Meraki, VeloCloud, and PDUs as well as collaboration with CBTS AWS and CBTS Patching Engineers. This operational position requires Engineering to speak directly to customer resources and CBTS resources via an inbound call center as well as during critical outage bridges about a wide variety of technical issues/requests. This position will also act as an escalation point for Level I engineers on a variety of issues/requests. Responsibilities will include providing the necessary support in order to resolve the customer's issues, to fulfill requests, and to handle or oversee scheduled maintenance events in a manner that meets or exceeds agreed upon Service Level Agreements (OLAs/SLAs) with internal/external teams and stakeholders.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives.