CL
Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.
The person in this role serves clients through counseling, advocacy, and guidance. Assesses clients; needs and counsels them in regard to achieving their personal goals; develops and carries out care plan for clients and answers their inquiries.
Responsibilities:
- Coordinates delivery of services by making referrals including referrals for financial assistance to clients in need of emergency food, shelter, clothing, rental assistance, transportation, medical, and special needs.
- Serves as advocate with government agencies to obtain public assistance.
- Reassess clients to determine if services are progressing according to plan.
- Participates in outreach programs; represents Program/Region at community meetings.
- Helps prepare necessary reports, requisitions and statistics.
- Provides regular evaluation of client programs to ensure satisfactory progress.
- Supervise volunteer and intake personnel providing client services.
- Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission.
- Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
- Performs related duties as required.
Qualifications:
- Bachelor’s degree preferred
- Completion of two years of college required plus one to three years of related experience required.
- Principles and practices of organization and administration.
- Counseling and assessment techniques.
- Plan short- and long- range activities.
- Handle public contact and relations effectively.
- Maintain accurate and orderly records.
- Develop and maintain effective working relationships.
- Display sensitivity, tact, and responsiveness in various situations and needs.
- Maintain a high level of confidentiality.
- Use independent judgment and initiative.