Website:
vlcc.in
Job details:
Job Description – Category Head (Slimming & Beauty)
Company: VLCC Health Care Ltd.
Department: Operations / Category Excellence
Location: Corporate Office / Regional Role
Reports To: CBO
Role Purpose
The Category Head – Slimming & Beauty will be responsible for driving the overall growth, service excellence, innovation, profitability, and customer experience for the Slimming & Beauty categories across VLCC Clinics.
This role requires a strong blend of business strategy, category management, technical understanding, sales orientation, and operational leadership to ensure category performance, customer delight, and competitive differentiation.
Key Responsibilities
1. Category Growth & Business Performance
- Drive revenue, profitability, and growth for the Slimming & Beauty categories across clinics.
- Develop and execute category-wise business strategies aligned with annual operating plans.
- Monitor category KPIs including sales, repeat business, package utilization, NPS, and profitability.
- Identify opportunities for innovation, cross-selling, upselling, and service enhancement.
2. Service Excellence & SOP Compliance
- Ensure strict adherence to operational SOPs, technical protocols, hygiene, and service quality standards.
- Work closely with R&D and Technical teams to maintain consistency in service delivery.
- Conduct audits and reviews to improve execution standards across centres.
- Ensure successful implementation of new services, therapies, and technical innovations.
3. Customer Experience & Retention
- Drive superior customer satisfaction and customer delight initiatives.
- Monitor escalations, client outcomes, and service quality trends.
- Develop customer retention and engagement programs to improve regularity and package completion.
4. Training & Capability Building
- Partner with Training and R&D teams to identify skill gaps and conduct category-specific trainings.
- Build strong technical and consultative selling capabilities within centre teams.
- Support induction and certification programs for Beauty & Slimming staff.
5. Marketing & Product Innovation
- Collaborate with Marketing teams for category campaigns, launches, and promotional initiatives.
- Provide inputs on pricing, packages, customer insights, and category trends.
- Support development of customer-centric programs and wellness solutions.
6. Team & Stakeholder Management
- Work closely with Centre Heads, Technical Heads, Doctors, and Operations teams.
- Align category goals with business priorities and regional performance metrics.
- Guide centres on improving execution, productivity, and category profitability.
Skills & Competencies
- Strong understanding of Slimming, Beauty, Wellness, or Healthcare operations
- Sales and category management orientation
- Strong analytical and business planning skills
- Excellent stakeholder management and leadership ability
- Customer-centric and operationally strong
- Ability to manage multi-location operations and teams
Preferred Candidate Profile
- Graduate / Postgraduate in Nutrition, Cosmetology, Healthcare, Business, or related field
- 8–15 years of experience in Beauty, Wellness, Slimming, Healthcare, Retail, or Service industries
- Prior experience in category management, operations, technical leadership, or business excellence preferred
- Strong understanding of customer lifecycle and service-driven businesses
Why Join VLCC?
- Opportunity to lead high-impact categories in India’s leading wellness brand
- Exposure to innovation, transformation, and business strategy
- Fast-paced, growth-oriented environment
- Career progression within a large multi-category ecosystem
Click on Apply to know more.