Customer Service Representative

We’re on the lookout for thoughtful, driven, and detail-oriented individuals in India to join our fully remote team as Customer Support Specialists. This is more than a support role—it’s a chance to become the voice of our users, help shape world-class digital products, and grow within a fast-moving, international tech environment.

If you care deeply about user experience, love solving problems, and communicate clearly and professionally in English, this role could be a perfect fit.

What You’ll Be Doing

As a Customer Support Specialist, you’ll be the first point of contact for users reaching out with questions, feedback, or issues. Your goal? To respond in the most helpful, kind, and efficient way possible. Most of your communication will be written and in English.

You’ll work closely with other teams—product, engineering, and design—to make sure user feedback is heard and acted on. You’ll identify patterns in questions or complaints, share insights with relevant teams, and help improve the product based on what you’re seeing.

Your responsibilities will also include:

• Writing and refining help articles, FAQs, and support documentation
• Responding to product reviews and user feedback on public platforms
• Monitoring support trends to prevent recurring issues
• Acting as an internal advocate for users, pushing for clarity, simplicity, and usability

What We’re Looking For

We don’t expect you to know everything from day one—but we are looking for smart, motivated people who are ready to learn fast and take ownership of their work.

Some key things we value:

• Excellent English skills. You should be able to write clearly, professionally, and with empathy.
• Problem-solving mindset. You enjoy figuring things out, even when there’s no clear solution yet.
• Strong attention to detail. You catch mistakes, polish your writing, and care about the little things.
• Proactive attitude. You don’t wait for instructions—you ask questions, make suggestions, and take initiative.
• Team spirit. You collaborate generously, communicate openly, and support others without hesitation.

What’s In It for You

We take talent seriously and are committed to helping you grow. From day one, you’ll be trusted with meaningful responsibilities, and as you prove your skills, you’ll have opportunities to take on more ownership.

Here’s what we offer:

• Competitive compensation with the possibility of fast growth as you increase your impact
• Remote-first setup with flexible working hours
• Equity options, so you can share in the long-term success you help create
• Unlimited learning and training budget to support your personal and professional growth
• Top-tier health insurance, generous parental benefits, and paid time off
• Annual company retreat in a beautiful location, fully covered

We’ve built a culture where curiosity is welcome, excellence is expected, and your voice truly matters. If you’re excited to join a global team that moves fast, supports each other, and never stops improving—we’d love to hear from you.

Ready to apply?

• Send in your application or message us to learn more. Let’s build something great together.