Solutions Engineer

Description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

The Opportunity

As a member of the Catalis pre-sales team, you will be responsible for providing the critical solution, technical, and industry knowledge to help support, generate, and develop new sales opportunities. You will deliver value to our customers, secure revenue growth, and grow Catalis customer trust.

This is a high-impact, highly visible role within the payments vertical and the Catalis enterprise solutions engineer team. The individual will play a critical part in driving the growth of targeted products and subscriptions by delivering exceptional consultancy and technical support. While primarily partnering with the sales team, the role also involves close collaboration with product management, product development, marketing, customer success, and support to ensure a cohesive and strategic approach to earning new business in the marketplace.

This position is preferably based out of our Alpharetta, GA office.

What You Will Do

• Partner with the sales team to plan, create, develop and deliver demonstrations to potential and current customers to prove and confirm the value of our solutions and how they can meet their specific needs.
• Engage with prospects to understand specific needs/problems and lead/contribute to the development of appropriate technical solutions.
• Identify bundling opportunities during the sales cycle to increase revenue.
• Build customer relationships and business plans to create opportunities and improve product sales.
• Manage and execute technical workshops and proofs of concept.
• Work closely with sales and customer success to identify opportunities and provide technical support, advice and coaching.
• Collect customer feedback for product enhancement.
• Provide recommendations for new product development and enhancements based on market demand, customer feedback, and competitive positioning.
• Support customer queries on product selection and capability.
• Stay up to date on Catalis’ technologies and new features as well as competing tech.
• Identify product partnerships and integrations that elevate Catalis offerings and deliver increased value to our customers.
• Train and coach internal teams as necessary.
  
  

Requirements

What You Will Need to Succeed

• University degree in Engineering, Business Administration, or related disciplines
• 3-5 years of experience in the payments industry/payments networks, to include credit card, debit card, ACH, digital wallet, and other payment solutions/financial transactions
• 3-5 years of experience in Pre-sales, Sales, Business Development, and/or a Customer Value Creation role
• Strong automation and information technology skills with deep software and SaaS knowledge
• Excellent problem-solving skills and the ability to investigate the needs and problems of prospective customers
• Ability to work effectively in a dynamic team
• Ability to effectively manage multiple and possibly competing commitments at the same time
• Excellent proven customer-facing and presentation skills for complex technical solutions
• Excellent verbal and written communication skills
• The ability to work alone or with development staff to develop and present demo applications
  
  

What We Offer

• A dynamic and supportive work environment in a mission driven organization
• Competitive salary and benefits package, including health, dental, vision insurance
• Unlimited PTO (paid time off)
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
• The chance to make a significant impact on the delivery of government services and the lives of citizens
  
  

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public.