Logistics Operations Coordinator

We're rethinking homes for how people really live, and we're looking for a Coordinator, US Logistics Operations to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time.

Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.

What you'll be doing:

• Monitor outbound operations and ensure successful last-mile delivery to customers across the US and Canada.
• Respond to customer delivery inquiries, including escalations from the CX team and direct outreach from customers.
• Coordinate special delivery arrangements and resolve exceptions or delays by working closely with carriers and internal teams.
• Communicate clearly and professionally with customers, carriers, and internal stakeholders via phone, email, and ticketing systems.
• Analyze delivery data to identify root causes of issues and suggest improvements to reduce logistics costs and improve service levels.
• Support continuous improvement projects and other tasks as assigned.
  
  

What you need to succeed:

• Strong proficiency in English (written and spoken).
• Problem-solver with the ability to dive into operational challenges using data and creative thinking.
• Customer-centric mindset with a commitment to service excellence.
• Experience in logistics, operations, or supply chain management.
• Strong written communication skills and attention to detail.
• Minimally 1 to 2 years logistics or supply chain operations experience.
• Minimally 1 to 2 years of customer service experience or similar.
  
  

Other Details:

• Working hours: 11pm-7am MYT
• Work location: Remote
• 1-year contract, renewable annually upon year-end review
• Laptop will be provided
  
  

Built for Real Life, Designed for What's Next

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.

Castlery is a company that designs and sells furniture for real life, with a focus on durability, beauty, and adaptability. They are looking to scale their business while maintaining their design philosophy and creating better experiences for their customers.