Manager, Food and Beverage

OVERVIEW:

At The Westin Nashville, we are committed to empowering the well-being of our guests and associates through thoughtful service, elevated experiences, and a culture rooted in balance and renewal. As a Food & Beverage Manager, you will play a key role in bringing this vision to life by leading daily operations across our restaurants, bars, banquets, and in-room dining while creating memorable, high-quality guest experiences.

This is a hands-on leadership role where you’ll inspire a service-driven team, elevate operational performance, and shape the dining experience in one of Nashville’s premier hotel destinations. If you thrive in a fast-paced environment, enjoy developing others, and are passionate about hospitality, this is your opportunity to make an impact.

Some reasons people really like working here: 

• Parking: Full-Time associates – FREE
• Associate Meals – FREE
• Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.

ESSENTIAL FUNCTIONS:

Lead & Inspire

• Guide, coach, and develop F&B supervisors, banquet captains and frontline associates
• Foster a culture of collaboration, accountability, and service excellence
• Lead by example with integrity, professionalism, and energy

Deliver Exceptional Guest Experiences

• Ensure every guest interaction exceeds expectations
• Respond quickly and thoughtfully to guest feedback and concerns
• Set clear service standards aligned with the Westin brand

Drive Operations

• Oversee daily operations across all F&B outlets, including restaurants, bars, and room service
• Ensure service quality, cleanliness, and safety standards are consistently met
• Support banquet execution to ensure seamless and memorable events

Manage Performance & Financials

• Assist in managing budgets, forecasting, and cost controls
• Monitor productivity and operational efficiency
• Use guest satisfaction data (AOS/GSS) to drive continuous improvement

Develop Your Team

• Train, mentor, and support associates to grow their skills and careers
• Conduct performance reviews and provide ongoing feedback
• Create a positive, engaging work environment focused on learning

Collaborate & Communicate

• Partner with hotel leadership to align on goals and strategy
• Maintain strong communication through meetings, logs, and daily touchpoints
• Promote an open-door, fair, and inclusive workplace culture

WHAT WE'RE LOOKING FOR:

Experience & Education

• High school diploma or GED + 4 years of F&B or hospitality experience
  OR
• Associate’s degree (or higher) in Hospitality or related field + 2 years of experience

Key Skills

• Strong leadership and team development abilities
• Passion for delivering exceptional guest service
• Solid financial acumen (budgeting, cost control, forecasting)
• Excellent communication and problem-solving skills
• Ability to thrive in a fast-paced, dynamic environment

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.
 
 The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

FSLA: Exempt

Reports To: Senior Food & Beverage Manager