Ujjivan Financial Services
Website:
ujjivansfb.in
Job details:
JOB TITLE : Cashier
GRADE : AM-II
DEPARTMENT : Branch Banking
LOCATION : Branch
SUB-DEPARTMENT : TYPE OF POSITION : Full-time
REPORTS TO : Branch Operation Officer
REPORTING INTO
NA
This role is responsible for executing all cash related transactions and operations for the Branch as per internal / external banking guidelines and manage appropriate entries in relevant registers/online; perform end of day reconciliation in the system
FINANCIAL SIZE
NON-FINANCIAL SIZE
- Daily cash transaction
- CRL Limit
- Branch Audit
- ATM /Vault
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
- Contribute to the efficient operation of the Branch through accurate and timely processing of cash related transactions and account maintenance.
- Take overall responsibility for cash handling function of the Branch such as:
- Receipt and processing of cheque, drafts, dividend warrants, pay orders and other like instruments other than bills for withdrawals up to authorized limits and giving acknowledgements in the counterfoil
- Disburse cash against withdrawals requests and collect cash against deposit challan
- Collect repayments as per EMI schedule; maintain necessary entries in system
- Maintain inward and outward register, petty cash register, assets register and send requisition forms to Regional Head Office
- Perform tallying of cash in line with book of transactions and vouchers on a daily basis; and report the same in 'End of Day' Branch report
- Be accountable for handling of cash and operation & maintenance of Branch vault jointly with the operations officer
- Interact with customers during disbursements and deposits, understand their requirements and identify opportunities to cross sell; update the customers on new products and services offered by Ujjivan
Service Quality
- Demonstrate superior customer service by providing courteous and efficient solutions to their needs
- Escalate customer queries and grievances to competent authority in a timely manner
- Explain customers the monthly repayment dates & contact numbers to call for any of their clarification during disbursement and answer their questions in a courteous manner
- Educate customers to use alternate channels for deposit/withdrawal and inquiries
Operations
- Count & check cash at the beginning & day end before vaulting
- Hold Branch’s cash, keys and/or other valuables in safe custody jointly with Assistant Branch manager and being responsible for the running of the cash department smoothly
- Responsible for adherence to defined TAT for all transactions
- Responsible for compliance with all applicable regulations and bank policies for all processes related to cashier operations and cash management
- Accounting and verifying the transaction for loan repayment
- Validate the authenticity of customers while cash withdrawal
- Check the accuracy of the cash deposit slips as per audit requirements
- Bank pass book updation in case of any transaction
- Process cash bundles for currency chest deposit with note slips
Learning & Performance
- Maintain current knowledge of Ujjivan’s products and services, applicable regulations and know your customer principles
- Complete certification programs organized by operations department
- Maintain adherence to training man-days/ mandatory training programs for self
- Maintain goal setting, mid-year review and performance appraisal processes are completed within specified timelines
- MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
Educational
Qualifications
- UG – Any Graduation; preferably in Finance/Commerce subjects
Experience
- Minimum 1-2 years in handling cash at volume
- Should have exposure of making entries in financial modules/ERP
- Should have experience in consolidating accounting data
Certifications
Functional Skills
- Cash handling/accounting skills
- Prudent handling of cash with ability to detect fake notes
- Systematic; meticulous and timely customer service
- Sensitive to Customer Wait Time
- Mandatory operating knowledge of computers
- Relevant software skills (On-Job training to be provided)
- Strong numerical skills
- Multitasking ability
Behavioral Skills
- Positive interpersonal skills
- Customer service orientation
- Listening and communication skills
Competencies
- Execution
- Managing Relationships
- Customer Focus
- KEY INTERACTIONS
INTERNAL
EXTERNAL
- Regional operations team
- Regional FCU officer
- Service Quality executive
- Neighboring banks
- Cash management agencies
- BC Agents
PREPARED BY: Priyanka Pal
DATE: 14-02-2024
REVIEWED BY: Jyothi Mohan
DATE: 15-02-2024
LAST UPDATED BY: TM Team
DATE: 17-02-2024
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