Crédit Agricole CIB
Website:
ca-cib.com
Job details:
Job Description
JOB SUMMARY:
We are looking for an experienced and client – focused cash management service specialist to join our FCS team. This role is critical in supporting our India clients with their day-to-day cash management and digital banking needs.
Key Responsibilities
- Serve as the primary point of contact for clients with the clear objective of maintaining and building long-term relationships.
- Analyze customer requests and reminders
- Process and respond to customer requests within the given time frame (pre-defined indicators)
- Communicate to the concerned teams of the follow-up / resolutions of requests processed
- Enter / list customer requests in the customer request tracking tool & ensure that all information necessary for the resolution of the request is recorded in the tool and that the processing of the request follows the validated procedures
- Maintain records/documents to accurately document client requests and past discussions
- Inform customers of incidents that could potentially impact them and inform them of their resolution
- Escalate immediately the necessary teams in the event of atypical requests and recurrent / major complaints
- Co-ordinate with the internal teams for smooth implementation and resolution of client issues
- Ensure compliance with KYC, AML and regulatory requirements during the life cycle of the client journey.
Application criteria
Company Crédit Agricole CIB
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.
We support major companies and financial institutions in their development and the financing of their projects.
As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.
Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.
We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.
Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.
By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.
All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.
Ready to take part in our mission ?
- By balance sheet size - The Banker, Juillet 2025
Click on Apply to know more.