Customer Success Manager

Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We're proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the past 20 years and helping mitigate billions of dollars in financial and brand risk. We're looking for a Customer Success Manager to join our growing team. The Customer Success Manager role is essential in managing and expanding ongoing customer relationships to maximize retention, identify growth opportunity and maintain exceedingly high levels of customer satisfaction. In this role, you will be focused on Case IQ application adoption, use case expansion and overall customer retention and satisfaction. The Customer Success Manager will work in step with our customers to ensure they are successful in their implementation, education and adoption of our product and help each customer extract the most value out of Case IQ as possible. Seen as the experts in our product and our customer use cases, they will become the key point of contact with our customers and liaison within our internal departments to ensure an amazing long-term customer experience.

Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We're proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the past 20 years and helping mitigate billions of dollars in financial and brand risk.