Entertainment Crew Lead

Casa Bonita

Salary: $54k
Location: Lakewood, Colorado, United States
Job type: Full-time

Required skills

communication skills

About the role

Entertainment Crew Lead

Casa Bonita Overview:
For 52 years, Casa Bonita has been synonymous with families, fanfare, and fun. Restored to its former glory in 2023, Casa transports guests back to a childlike oasis that is both mysterious and captivating, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history.

Compensation Range:
$26.00/Hour

Why Join Our Team:

Great earning potential
Affordable medical insurance available
Employer-sponsored dental and vision
Paid vacation and sick time
Exclusive employee discounts at our Mercado store
Career growth opportunities
Employee family meal

What You'll Do:

The Entertainment Crew Lead serves as the primary liaison between the crew, upper management, and performers in the absence of the Interim Entertainment Operations Director. This role supports daily operations by assisting during shifts and handling administrative tasks.

Responsibilities:

Follow established steps of service to ensure consistent guest interactions, and coach
crew members to uphold these standards throughout each shift
Able to work independently while maintaining clear communication and collaborating
effectively with team members
Welcome and engage with all guests to create a memorable experience
Demonstrate a willingness to learn, adapt to feedback, and comply with all company policies and safety regulations
Maintain intimate knowledge of the roaming show’s clockwork to assist with locating roaming characters and children who may have strayed from their parents
Lead Entertainment Crew meetings
Attend rehearsals, take detailed notes, and distribute updates to department leads
Assist in scheduling rehearsals and managing performer call times, particularly for cross-trained individuals
Develop and maintain Standard Operating Procedures (SOPs) for crew behavior and administrative tasks
Send out the Entertainment Nightly Report
Actively assist hourly team members throughout the shift and coach them to ensure the highest level of guest experience and adherence to service standards
May assist the department manager with select tasks related to onboarding and training hourly team members
Perform other duties or tasks as assigned by Entertainment leadership based on business needs

Qualifications:

18+ years of age
Strong organizational and communication skills to manage schedules, notes, inventory, and crew coordination
Prior experience with theater operations, entertainment scheduling, and performance logistics
Strong interpersonal and communication skills
Passionate about entertaining others
Strong conflict resolution skills to provide exceptional service and maintain a positive guest experience
Able to communicate effectively in English
Must have reliable form of transportation and be able to work flexible shifts, inclusive of weekends, days, late nights, and holidays

Preferred:

Bilingual in Spanish
Prior experience in entertainment operations, stage management, or crew leadership

Physical & Environmental Demands:

Able to distinguish colors and see both up close and at a distance
Able to lift and carry up to 50 pounds
Able to use manual dexterity, gross motor skills, and fine motor skills
Must be able to walk at least 10,000 steps per shift, including stairs, inclines, and declines
Able to pivot, transition between seated and standing positions, kneel, stoop, and lift throughout shifts
Able to work in confined spaces
Comfortable working in loud, distracting environments
Able to multitask and work efficiently with speed, accuracy, and composure in a fast-paced, high-volume restaurant and entertainment venue under pressure

Benefits:

Casa Bonita also oﬀers a beneﬁts package that includes medical, dental, and vision insurance for full-time employees.

All job applicants for duties to be performed at Casa must be Colorado residents at the time of application.

Deadline to Apply:

04/17/26

To apply for this role, please click on the “apply for this position” button below.

About Casa Bonita

Iconic Mexican restaurant and entertainment destination with cliff diving.

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