Entertainment Crew

The Entertainment Crew ensures the smooth execution of live performances, working closely with others to provide a safe and enjoyable experience for both the audience and performers.

 

Responsibilities:
• Follow established steps of service to guide guests into the theater efficiently and safely 
• Able to work independently while maintaining clear communication and collaborating effectively with team members
• Welcome and engage with all guests to create a memorable experience
• Demonstrate a willingness to learn, adapt to feedback, and comply with all company policies and safety regulations
• Ensure all theater, stage, and seating areas are clean, organized, and guest-ready 
• Assist with seating and provide information about the venue, show, and facilities 
• Monitor and manage crowd flow to prevent congestion and ensure safety 
• Work closely with performers, venue technicians, and security to ensure smooth show transitions 
• Organize and transport props, ensuring they are in optimal condition for each show 
• Help patrons with lost items, directing them to the appropriate personnel for assistance 
• Report any safety hazards, spills, or technical issues to management or maintenance staff
• Perform other duties or tasks as assigned by Entertainment Leadership based on business needs

Qualifications:
• 18+ years of age 
• High school diploma or equivalent 
• Prior performance experience in theater, improv, hosting, or character acting 
• Strong interpersonal and communication skills
• Passionate about serving others 
• Strong conflict resolution skills to provide exceptional service and maintain a positive guest experience 
• Able to communicate effectively in English 
• Must have reliable transportation and be available to work flexible shifts, including weekends, days, late nights, and holidays 
 

Preferred:
• Bilingual in Spanish

Physical & Environmental Demands:
• Able to distinguish colors and see both up close and at a distance  
• Able to lift and carry up to 50 pounds  
• Able to use manual dexterity, gross motor skills, and fine motor skills  
• Must be able to walk at least 10,000 steps per shift, including stairs, inclines, and declines  
• Able to pivot, transition between seated and standing positions, kneel, stoop, and lift throughout shifts  
• Able to stand for extended periods and walk briskly throughout the shift  
• Able to work in confined spaces  
• Able to multitask and work efficiently with speed, accuracy, and composure in a fast-paced, high-volume restaurant and entertainment venue under pressure